Daria Kovpak

• As a member of the Store Management Team successfully managed about 120 employees
• Created operational plans - prioritizes, delegates and provides clear direction to Managers and Associates. Ensured optimal store conditions through effective merchandise presentation, accurate and competitive pricing and store standards.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Communicated all capacity, sourcing and technology gaps with upper management
• Prioritized tasks and allocated resources appropriately to keep teams focused and productive
• Fostered improved collection and use of client and industry data for strategic business decisions and reporting
• Complied to all Company standards and procedures when handling all merchandise. Ensures appropriate cash controls, handling as much as $750,000 per week

• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
• Coordinated itineraries and scheduled appointments for human resources staff
• Coordinated with human resources department to handle payroll and personnel databases
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration
• Entered and maintained departmental records in company database.

• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary
• Facilitated and logged store opening, closing, and shift changes
• Reconciled daily totals to maintain balanced and compliant ledgers
• Assisted customers by answering questions and fulfilling requests.

Graduation with Distinction

95 GPA