Darcy Ingabire Buderi
Montréal,QC
Summary
Customer solutions professional skilled in driving results through strategic problem-solving and effective communication. Strong focus on team collaboration and adapting to changing needs. Proficient in customer relationship management, conflict resolution, and process optimization. Known for reliability and ability to achieve high-impact outcomes in dynamic environments.
Overview
10
10
years of professional experience
Work History
Customer Solutions Manager
CIBC
12.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty.
Customer Service Representative
CIBC Bank
04.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while responding to customer requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service
CVS pharmacy
10.2014 - 01.2017
- Provided differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions
- Accurately operated a cash register and handled cash, checks and credit card transactions with precision while following company policies
Education
Concordia University - Biochemistry
Concordia University
Montréal, Quebec12-2025
College of Saint Rose - Science
College of Saint Rose
Albany, New York12-2016
High School Diploma - science
Lycée Du Saint-Esprit
08-2014
Skills
- Problem-solving skills
- Teamwork and collaboration
- Customer service
- Listening skills
- Reliable and punctual
- Microsoft Word, Excel and PowerPoint
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Solutions Manager
CIBC
12.2022 - Current
Customer Service Representative
CIBC Bank
04.2022 - 12.2022
Customer Service
CVS pharmacy
10.2014 - 01.2017
Concordia University - Biochemistry
Concordia University
College of Saint Rose - Science
College of Saint Rose
High School Diploma - science
Lycée Du Saint-Esprit
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