Professional with strong background in client interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting client and organizational goals.
Work History
Member Care Representative
1 Year 9 Months
Reconstruct Wellness Inc. | 07.2022 - 04.2024
Checked in Massage therapy Clients, Booking and billing Services. Fitness member services, maintenance and repairs.
Senior Department Head Supervisor
1 Year 7 Months
New Sunrise Homes | 06.2022 - 01.2024
Management of trades workers, project management, training and development of associates and Health and Safety
Operations Manager
2 Years 3 Months
Trifecta Interiors Inc. | 03.2019 - 06.2021
Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
Led cross-functional teams in implementing strategic initiatives that improved overall service delivery.
Licensed General Contractor
3 Years
Builders/Homeowners | 03.2015 - 03.2018
Managed construction projects from planning to completion, ensuring compliance with safety regulations and building codes.
Coordinated subcontractor schedules and resources, optimizing project timelines and minimizing delays.
Drywall Subcontractor/Supervisor
10 Years 8 Months
Drywall Contractors | 04.2006 - 12.2016
Managed drywall installation projects, ensuring adherence to safety standards and quality specifications.
Oversaw project timelines and resource allocation to optimize workflow efficiency.
Education
High School Diploma
Robert Usher Collegiate | Regina, SK | 01.1993
Certificate - Digital Technologies
Nova Scotia Community College/Akerley | Dartmouth, NS | 06-2025
Skills
Computer proficiency
Payment processing
Client relations
Team building and motivation
Scheduling and planning
Problem-solving
Time management
Attention to detail
Excellent communication
Certification
ACSA-Domestic Violence Awareness in your work place.