Gabriela Fernandez
Vancouver, BC,BC
Overview
5
5
years of professional experience
Work History
Member Care Representative
Modo Carsharing Co-Op
03.2024 - Current
- Improved customer satisfaction by addressing and resolving issues promptly and professionally.
- Reduced call wait times by efficiently managing high call volumes and prioritizing urgent cases.
- Maintained a calm demeanor under pressure while working to resolve challenging issues faced by customers.
Customer Service Representative
XPO Logistics
01.2022 - 09.2023
- Scheduled pick-up and delivery appointments for customer freight orders, processed changes or cancellations as needed.
- Assisted customers and business partners via telephone, email and teams meetings.
- Diagnosed, assessed, and resolved problems or issues in a calm, professional manner.
Restaurant Hostess
White Spot
09.2019 - 04.2021
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
Esthetics And Spa Therapy Certificate -
Vancouver Community College
Vancouver, BC09.2024
MAYA Animator Certification -
Vancouver Film School
Vancouver, Canada01.2024
Nail Artistry Certification - Esthetics And Nail Care Technology
New Skills Academy
Vancouver, Canada09.2021
High School Diploma -
Killarney Secondary School
Vancouver, BC06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Multitasking Abilities
- Quick Learner and Adaptable
- Microsoft Office
- Data Entry
- Trilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Member Care Representative
Modo Carsharing Co-Op
03.2024 - Current
Customer Service Representative
XPO Logistics
01.2022 - 09.2023
Restaurant Hostess
White Spot
09.2019 - 04.2021
Esthetics And Spa Therapy Certificate -
Vancouver Community College
MAYA Animator Certification -
Vancouver Film School
Nail Artistry Certification - Esthetics And Nail Care Technology
New Skills Academy
High School Diploma -
Killarney Secondary School
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