Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Fernandez

Vancouver, BC,BC

Overview

5
5
years of professional experience

Work History

Member Care Representative

Modo Carsharing Co-Op
03.2024 - Current
    • Improved customer satisfaction by addressing and resolving issues promptly and professionally.
    • Reduced call wait times by efficiently managing high call volumes and prioritizing urgent cases.
    • Maintained a calm demeanor under pressure while working to resolve challenging issues faced by customers.

Customer Service Representative

XPO Logistics
01.2022 - 09.2023
    • Scheduled pick-up and delivery appointments for customer freight orders, processed changes or cancellations as needed.
    • Assisted customers and business partners via telephone, email and teams meetings.
    • Diagnosed, assessed, and resolved problems or issues in a calm, professional manner.

Restaurant Hostess

White Spot
09.2019 - 04.2021
    • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
    • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
    • Collected information from arriving customers to seat groups or place them on waitlist.

Education

Esthetics And Spa Therapy Certificate -

Vancouver Community College
Vancouver, BC
09.2024

MAYA Animator Certification -

Vancouver Film School
Vancouver, Canada
01.2024

Nail Artistry Certification - Esthetics And Nail Care Technology

New Skills Academy
Vancouver, Canada
09.2021

High School Diploma -

Killarney Secondary School
Vancouver, BC
06.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Computer Skills
  • Multitasking Abilities
  • Quick Learner and Adaptable
  • Microsoft Office
  • Data Entry
  • Trilingual

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Member Care Representative

Modo Carsharing Co-Op
03.2024 - Current

Customer Service Representative

XPO Logistics
01.2022 - 09.2023

Restaurant Hostess

White Spot
09.2019 - 04.2021

Esthetics And Spa Therapy Certificate -

Vancouver Community College

MAYA Animator Certification -

Vancouver Film School

Nail Artistry Certification - Esthetics And Nail Care Technology

New Skills Academy

High School Diploma -

Killarney Secondary School

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Gabriela Fernandez