Darcie King
Miramichi,NB
Summary
I feel I can offer ideas and knowledge to help grow your business. I’m ready to take on a new challenge and show my strengths
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Salty DNA
Miramichi , New Brunswick
06.2023 - 08.2023
- Supervised daily operations of customer service team to enhance support quality.
- Developed training programs to improve staff knowledge and customer interactions.
- Implemented new service protocols to streamline communication with clients.
Manager
L&A Goldsmith
Miramichi, NB
09.2018 - 11.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Owner/Operator
Precious Pearl Reveals
Miramichi, NB
04.2016 - 08.2018
- I started on online LIVE FB show, that I opened Oysters and sold the Pearls from inside along with jewelry to hold the pearls. It quickly became very popular and I was doing 3-5 shows a week and have over 2k viewers at some points of time. I had customers from all over the World buying & watching my show.
Owner/Operator
Enchanting Fairy Tales
Miramichi, NB
04.2003 - 08.2018
- I started a Wedding & Event Decorating business that grew quickly. In 2006 I took training from the The Wedding Planners Institute of Canada and became New Brunswick 1st ever Canadian Certified Wedding & Event Coordinator!
Coordinator - Keyholder
TJX
Miramichi, NB
06.2014 - 11.2017
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained store and maintained appearance.
- Set up visually appealing promotional displays.
- Operated cash register.
- Signed for incoming shipments in manager's absence.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Supported loss prevention initiatives to minimize theft.
- Created schedules to keep store properly staffed during busy periods.
Education
Certified Coordinator - Events & Weddings
CWPIC
Toronto 08.2006
Office Tech - Office Tech
BQM
Moncton 1994
High School Diploma -
MVHS
Miramichi, NB06.1991
Skills
- I am a very eager & a fast learner I’m good at thinking outside the box to come up with creative & unique ways of doing things I have a very strong sense of what it takes to run a successful business & understand the hard work that needs to be put into it as a team for it to be the Best it can be !
Timeline
Customer Service Manager
Salty DNA
06.2023 - 08.2023
Manager
L&A Goldsmith
09.2018 - 11.2022
Owner/Operator
Precious Pearl Reveals
04.2016 - 08.2018
Coordinator - Keyholder
TJX
06.2014 - 11.2017
Owner/Operator
Enchanting Fairy Tales
04.2003 - 08.2018
Certified Coordinator - Events & Weddings
CWPIC
Office Tech - Office Tech
BQM
High School Diploma -
MVHS