Ryan Kasperski

As the assistant manager at chatters hair salon I was tasked with a multitude of responsibilities to ensure the salon was operating and functioning at its best possible state. We have two areas to the store, the retail side and the salon side. For the retail side I needed to ensure we were properly stocked, inventory was accurate, promotions were being added and followed. Furthermore customer service and happiness is the heart of chatters so i needed to ensure all employees including myself were following the Chatters values and customer experience was top notch to ensure they are happy and will always want to come back. For the salon side I needed to ensure the right clients were booked with the right stylist, shift the client schedule around to ensure highest profit potential was possible and obviously ensure cleanliness was a high priority for all employees both retail and salon side. Below is a list that further illustrates my responsibilities at Chatters Hair Salon.

• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.

In this role, I handled a number of accounts either through myself or through the various sales reps I worked with. I would have to email or call the clients to inform them of their previous artworks they submitted and approved with us and see if they wish to have changed for the next print run. If they wish to make changes, I would have touring up the client's account in our system inform the designers of the changes the client wishes to make and submit that. Once the designers has done what I requested of them I would review the artwork myself and ensure it was done to what I instructed. If it was okay I would then either email the artwork directly to the client or email the sales reps the artwork, who would then speak to the client themselves. I would then wait and see if client or rep approves it and if they do, I submit the artwork in our print system and instruct the print team the file is ready to be printed of if the client or sales rep did not approve it, I would put it back in our design system and instruct the designer to make further requested changes. This was primarily a virtual role, there wasn't any face to face with clients or reps, communication was done through email or phone.

Below are other things I dealt with while in this role.

• Maintained accurate record-keeping with proactive attention to client information updates.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promptly responded to inquiries and requests from prospective customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.

Proforma Battlefield is promotional products supplier for companies and clients. I was tasked with handling a handful of the clients that have worked with the company for many years and their orders are either small or simply repeat orders. I would create then email proposals for them with the exact pricing for what they need and for the quantities they require, then have them review and tell me which options they would like to proceed with. I created orders with company logos printed on them that included awards with names, T-shirts, hoodies, bottles, you name it, Proforma supplied it. Sometimes I would have to pack and ship out the orders myself to add into the amazing experience that customers get when they open their orders, sometimes the vendors would ship directly to the clients themselves. No matter how the order was sent, providing quick, accurate and amazing customer service was the heart of this role.

I have been working at Best Buy since October 24th of 2018. I acquired a sales representative position and was placed in Home Solutions department, however at the beginning of 2021 I had been moved to Computer solutions department. I am tasked with assisting any customer in my department with buying of their TVs or computers. We are taught to ask customer lifestyle questions to ensure that whatever TV or computer we sell to them will be one that is a complete solution for them. That means when they get home with the products and they start to use it that they are incredibly happy with their purchase and know that their solution has been completed. Best Buy is pushing for customer experience more than anything. Over the years I have encountered and interacted with numerous amounts of people all varying in personalities, even some difficult ones, so this job has helped me immensely with dealing with people and giving the best customer experience I can.

• In summary, I engaged with customers to effectively build rapport and lasting relationships.
• I educated customers on promotions to enhance sales but mostly to ensure they have the complete solution.
• Finally, delivered a high level of assistance by locating products and checking store system for merchandise at other sites if we did not have it at our location and it was an urgent matter.

Zorbit Sports is a bubble soccer company. In this role I was running parties for many kids and adults varying in ages from 8-65. I have to not only run the parties but also engage and communicate with anyone needing help, assistance or have a simple conversation with a parent or individual.

• Planned and executed a bunch of guest parties by organizing menus, spaces and special requests.
• Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Planned parties according to customer specifications.
• Planned themes for birthday parties and purchased decorations.
• Assisted customers in entering and exiting rides, providing balance support and general directions.
• Constructed displays and easy-to-read signage to help guests navigate attractions area.

This was like any other retail job. I worked the cash register, and assisted customers with any questions or needs they had with the products in the store. This was my first experience with a retail job and I very much enjoyed it, it made me realize how much I enjoy working with people and a team.

• I implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Maintained organized, presentable merchandise to drive continuous sales.
• Maintained customer satisfaction while handling product returns quickly and professionally.
• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new and potential customers.

For a couple of summers I worked for a home renovations company completing a variety of tasks depending on what was needed that day for that specific house. This job allowed me to really allowed me to better know myself as a person and a worker, I’m very happy I took on this job.

• In summary assisted team members and leaders with tasks that require group effort.
• Followed written instructions to construct various types of equipment.
• Loaded, unloaded and moved material to and from trucks to on site locations
• Collaborated with teams to prepare building sites and support needs of project managers, supervisors, framers, plumbers, electricians, roofers and finish carpenters throughout all phases of building projects.
• Carefully coordinated all specifications and plans to keep projects running smoothly and efficiently.

I was a counsellor at the Hillfield Strathallan youth camp. There, I was needed to watch over the children, organize games and make sure that they enjoyed their day at the camp. I was needed to also talk to parents and reassure them that their children would be safe and so this allowed me to increase my skills with communication, to children and adults.

• In summary much like when I was a junior leader the year before, I instructed participants on activity goals, procedures and safety considerations to promote beneficial outcomes for all campers.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
• Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.

In my role, I was tasked to help the counselors watch their assigned groups while one of the two went off to run their assigned sporting activity, they would then swap. I have experience with youth ranging from the ages 8-18, and adapt to their different needs well.

• In summary I assisted in instructing participants on activity goals, procedures and safety considerations to promote beneficial outcomes for all campers.
• Collaborated with other camp counselors and their groups to design fun and enriching learning activities for campers.
• Communicated with parents about campers' activities and reported concerns and suggestions to upper management if needed.
• Mediated disputes or conflicts between campers to maintain peaceful environment.