Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DAPHNEE LE

Ottawa,ON

Summary

Creative Marketing Director with expertise across email campaigns, public relations, social media and event planning. Successfully managed united teams to achieve aggressive goals and produce results. Keen insight into digital marketing campaigns, planning and public relations.

Overview

5
5
years of professional experience

Work History

Director of Marketing

GRNshift
12.2023 - Current
  • Develop and implement a comprehensive marketing strategy that aligns with our goals and mission.
  • Manage our social media platforms, creating engaging content and growing our digital footprint.
  • Work closely with the founding team to ensure brand consistency across all platforms.
  • Measure and report on the success of marketing campaigns, adjusting the strategies as needed to optimize results.

Sale Associate

Footlocker Retail
12.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Key Holder/Supervivor

Call It Spring (Aldo Group)
03.2023 - 12.2023
  • Fulfilled manager on duty responsibilities, including opening and closing responsibilities, banking responsibilities, managing down time to be productive, maintaining cleanliness standard, making sure the sales floor is a welcoming environment
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Provided full customer service experience in store, delivering sales to meet or exceed targets. Contributed nearly $6,000 for the store goals per week.
  • Led a team that achieved a 30% increase in website traffic through SEO optimization.

Line cook

JOEY restaurant
10.2022 - 05.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained a 95% or higher customer satisfaction rating through consistent delivery of well-executed and visually appealing dishes.
  • Implemented time-saving techniques that reduced average ticket preparation time by 15%, contributing to improved overall kitchen efficiency

Assistant manager

Access Storage
01.2023 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resulted in Increased revenue and grew customer retention by 20%

Line cook

Montana’s BBQ and Bar
02.2022 - 10.2022
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Contributed creative ideas to menu development, introducing popular specials that led to a 20% increase in sales for the featured items

Sales Associate

Winners
08.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved a 15% increase in year-over-year sales through effective customer engagement and upselling techniques

Guest Service Team Member

Tim Horton’s
01.2019 - 11.2021
  • Operated manual and semi-automatic espresso machines and commercial coffee brewers
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Implemented a customer loyalty program that resulted in a 20% growth in customer retention

Education

Bachelor of Commerce - Marketing

Sprott School of Business, Carleton University
Ottawa, ON

Skills

  • Excellent People Skills
  • Microsoft Windows
  • Product Marketing
  • Market Research
  • Graphic Design
  • Sales Trends
  • Team Training
  • Contract Management
  • Food Preparation

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Director of Marketing

GRNshift
12.2023 - Current

Sale Associate

Footlocker Retail
12.2023 - Current

Key Holder/Supervivor

Call It Spring (Aldo Group)
03.2023 - 12.2023

Assistant manager

Access Storage
01.2023 - 04.2023

Line cook

JOEY restaurant
10.2022 - 05.2023

Line cook

Montana’s BBQ and Bar
02.2022 - 10.2022

Sales Associate

Winners
08.2021 - 03.2022

Guest Service Team Member

Tim Horton’s
01.2019 - 11.2021

Bachelor of Commerce - Marketing

Sprott School of Business, Carleton University

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