Daphne-Marie (Mae) Baldwin
ARNPRIOR,ONTARIO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Personnel Clearance Specialist (ACSO)
Pomerleau
2024.02 - Current
- Streamlined clearance processes by implementing efficient procedures, reducing processing time significantly.
- Manage approximately 40+ incoming calls and emails from employees or clients a day.
- Improved record-keeping systems through meticulous organization and digitization efforts, facilitating easier access to vital information.
- Implemented quality control measures to ensure that all submitted documents met required standards before submission to government agencies.
- Proactively identified potential bottlenecks within the clearance process and implemented solutions, optimizing workflows and increasing department efficiency.
- Assisted clients in resolving any discrepancies found in their background checks or applications, preventing delays or denials of clearances.
- Collaborated with team members to achieve shared goals and maintain a high level of productivity within the department.
ACSO/CSO/SECURITY
JATOM SYSTEMS INC. (JSI)
2016.04 - 2023.09
- Responsible for 400+ employees , working with all high level security requirements.
- Created a new system using NAV - making clearance process and tracking way more efficient .
- Found effective ways to obtain clearances for employees who have not been in Canada for 5+ years.
ACSO, ADMINISTRATION AND INSIDE SALES
THE GRAFF COMPANY ULC
2016.06 - 2017.04
- Obtained a Facility Government clearance for the company and employees.
- Answered approximately 30+ calls to customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
OFFICE MANAGER / ACCOUNTANT / CSO SECURITY OFFICER / EXECUTIVE ASSISTANT
CAPITAL CUTTING AND CORING LTD
2012.05 - 2016.03
- Responsible for all aspects of an executive assistant
- Provided exceptional customer service approximately 30+ calls and emails when addressing client inquiries or concerns.
- Maintained computer and physical filing systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coordinated special projects and managed schedules.
- Invoicing
- Payroll
- Accounts Receivable
- Accounts Payable
- Data Entry
- Job Schedules
- Employee Profiles
- Bank Deposits
- Payments and Collections
- CSO - responsible for obtaining a Facility Government Clearance along with obtaining government security clearances for all employees.
ADMINISTRATIVE ASSISTANT
YOUR RENO GUYS
2010.01 - 2012.01
- Responsible for coordinating all aspects of office support, client services and project assistance
produce, update and deliver job schedules, estimates and invoices for projects worth between $5,000 and $250,000
created and set up a new and accessible client database to track job schedules and project progress
personally closed five sales worth $200,000 - $8,000 during slowest month (january) of the year. - Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
DIPLOMA - BUSINESS ADMINISTRATION (HONORS) -
WILLIS BUSINESS COLLEGE
2015
Skills
- Security Clearance Expertise
- Time Management
- Attention to Detail
- Critical Thinking
- Relationship Building
- Customer Relations
- Microsoft Office
- Data Entry
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Personnel Clearance Specialist (ACSO)
Pomerleau
2024.02 - Current
ACSO, ADMINISTRATION AND INSIDE SALES
THE GRAFF COMPANY ULC
2016.06 - 2017.04
ACSO/CSO/SECURITY
JATOM SYSTEMS INC. (JSI)
2016.04 - 2023.09
OFFICE MANAGER / ACCOUNTANT / CSO SECURITY OFFICER / EXECUTIVE ASSISTANT
CAPITAL CUTTING AND CORING LTD
2012.05 - 2016.03
ADMINISTRATIVE ASSISTANT
YOUR RENO GUYS
2010.01 - 2012.01
DIPLOMA - BUSINESS ADMINISTRATION (HONORS) -
WILLIS BUSINESS COLLEGE
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