Daphne Franco
Hawthorne
Summary
Dedicated professional with strong bilingual communication skills and proven ability to manage high-volume calls. Known for great customer service and organizational skills. Experience in client assessment and appointment coordination. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Intake Screener
Harbor Regional Center
Torrance, CA
05.2022 - Current
- Conducted initial assessments to determine client needs and eligibility for services.
- Utilized case management software to track client interactions and maintain accurate records.
- Managed a high volume of incoming calls promptly, professionally addressing inquiries or directing callers as needed for further assistance.
- Coordinated appointment scheduling for both new and existing clients while maintaining accurate records within the organization's database system.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Coordinated scheduling and appointments for staff and clients, optimizing office workflow.
Store Manager
Yogurtland
Torrance, CA
01.2021 - 05.2022
- Led daily store operations, ensuring optimal staff performance and adherence to company policies.
- Monitored inventory levels, facilitating timely restocking to meet customer demand and minimize waste.
- Analyzed sales data to identify trends, informing strategic decisions on product offerings and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed employee schedules to maintain adequate staffing during peak hours and events.
Shift Leader/Assistant Store Manager
Yogurtland
Manhattan Beach, CA
08.2019 - 01.2021
- Completed cash and credit card transactions accurately using POS software.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
High School Diploma -
Lawndale High School
Lawndale, CA06-2019
Skills
- Appointment scheduling
- Multi-line phone systems
- Time management
- Multitasking
- Computer skills
- Organizational skills
- Data entry
- Bilingual (English, Spanish)
- Customer service
- Problem-solving
- Phone and email etiquette
Timeline
Intake Screener
Harbor Regional Center
05.2022 - Current
Store Manager
Yogurtland
01.2021 - 05.2022
Shift Leader/Assistant Store Manager
Yogurtland
08.2019 - 01.2021
High School Diploma -
Lawndale High School