Sergio Ornelas
Los Angeles
Summary
Versatile Assistant General Manager with 5 years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Experienced with managing client intake processes and initial assessments. Utilizes strong organizational skills to ensure accurate and timely data collection. Knowledge of maintaining confidentiality and handling sensitive information effectively.
Seasoned Interviewer guides participants toward appropriate information outcomes. Accurately records answers with compassionate assistance throughout document completion. Maintains organized records for optimizing organizational convenience.
Overview
12
12
years of professional experience
Work History
Intake Screener
Cri-Help Inc
01.2024 - Current
- Conducted comprehensive assessments to determine eligibility for services and programs.
- Collaborated with multidisciplinary teams to ensure seamless client intake processes.
- Utilized electronic health record systems to document client information efficiency
- Analyzed intake data to identify trends and improve service delivery outcomes.
- Contributed to the overall success of the organization by consistently meeting or exceeding performance expectations in all aspects of the intake screener role.
- Serve as the first point of contact via phone, email, or in person.
- Build rapport to help clients feel safe, heard, and supported.
- Provide clear information about the rehab program, services, and expectations.
- Evaluate whether the client needs detox, residential, partial hospitalization (PHP), IOP, or outpatient services.
- Use structured screening tools (e.g., ASAM criteria) when required.
- Decide whether the center is clinically appropriate—or if a referral is needed.
- Check insurance coverage and benefits (or confirm self-payment options).
GENERAL MANAGER OF OPERATIONS/PERSONAL ASSISTANT
WellingtonsLA
11.2021 - 11.2022
- Manage cook schedule
- Ensure kitchen cleanliness
- Manage purchasing and inventory, ensuring kitchen is stocked with all ingredients
- Manage all e-commerce sites including but not limited to Shopify, Goldbelly, QVC, and Williams-Sonoma
- Meet all shipping deadlines and ensure proper packaging
- Identify ways to improve margins and sales funnels
- Identify ways to improve overall brand and packaging
- Be present at all farmers market days, educating customers on what Wellingtons LA is and hit sales targets
HOUSE MANAGER
Airbnb West Hollywood
11.2021 - 11.2022
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
PERSONAL ADMINISTRATIVE ASSISTANT, PERSONAL ASSISTANT
07.2018 - 04.2020
- Kept schedule current and accurate with regular updates to add business, family, and personal plans
- Coordinated major household tasks such as maintenance, repairs, and furniture deliveries
- Arranged regional, national, and international trips, including all air travel, ground transportation, and hotel accommodations
- Answered and directed phone calls to appropriate parties
- Minimized disruptions to Mr David by controlling access
- Handled scheduling for conferences, meetings, and Mr David events
- Oversaw and maintained databases and filing systems
- Prepared meeting agendas and rooms with supplies
- Liaised between household employees, work associates, and employer
- Helped clients with personal needs such as medications, errands, and housekeeping
- Picked up and dropped off meals daily
- Assisted organizing and maintaining house to standards
- Managed personal calendars and made travel arrangements.
FRONT DESK GUEST SERVICE AGENT
Radisson Suites Hotel
07.2015 - 03.2017
- Maintained strict property security, monitoring visitors and restricting access
- Assisted guests with entertainment desires, recommending establishments, setting up reservations, and coordinating transportation
- Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out
- Maintained cash drawer of up to 5,000$
- Answer phone calls
- Assisting guest with making plans during their vacation.
ASSISTANT VISUAL MERCHANDISER
Forever21
08.2013 - 01.2016
- Kept departments engaging for guests by implementing regular assortment changes and merchandising strategies with every seasonal opportunity
- Improved team members' visual merchandising skills with direct training and personalized coaching
- Supported business priorities and delivered on sales goals by smoothly planning daily and weekly merchandising workloads
- Delivered on visual merchandising objectives with expert management of guest engagement, in-store events, and special promotions
- Inspired guests to discover product solutions with use of compelling visual merchandising
- Led consistent visual merchandising operations by developing and implementing consistent standards
- Aligned displays with promotional targets, including seasonal merchandise updates and changing inventory lines
- Maximized success by coordinating themes and colors with related merchandise racks
- Constructed and assembled displays from fabric, glass, paper, or plastic using hand tools or woodworking power tools
- Adopted diverse materials to develop creative displays out of fabric, glass and wood
- Optimized placement based on consultations with store managers, buyers and sales associates.
Education
High school diploma -
Venture Academy
Stockton, CA05.2013
No Degree - Substance Use Disorder
Tarzana Treatment Center
Reseda, CA03-2026
Skills
- Database maintenance Personal calendar oversight Travel arrangements
- Errands management Recordkeeping Event planning
- Project coordination Charge posting Housekeeping coordination
- Payment collection Reservation management Concierge services
- Room service Task prioritization Standards development
- Produce assortment management
- Remerchandising Guest engagement
- Display building Promotional planning Mannequin dressing
- Staff training Window trimming
- Data entry proficiency
- Follow-up skills
- Accuracy and precision
- Stress tolerance
- Confidentiality
- Case assessment
- Patient scheduling
Timeline
Intake Screener
Cri-Help Inc
01.2024 - Current
GENERAL MANAGER OF OPERATIONS/PERSONAL ASSISTANT
WellingtonsLA
11.2021 - 11.2022
HOUSE MANAGER
Airbnb West Hollywood
11.2021 - 11.2022
PERSONAL ADMINISTRATIVE ASSISTANT, PERSONAL ASSISTANT
07.2018 - 04.2020
FRONT DESK GUEST SERVICE AGENT
Radisson Suites Hotel
07.2015 - 03.2017
ASSISTANT VISUAL MERCHANDISER
Forever21
08.2013 - 01.2016
High school diploma -
Venture Academy
No Degree - Substance Use Disorder
Tarzana Treatment Center
RadT Registered
Registered RadT with CCAPP