Daphne Couper
Myrnam,AB
Summary
Resourceful system administrator with a proven ability to tackle diverse technical challenges using a focused and innovative approach. Adept at problem-solving and decision-making, leveraging 14 years of progressive IT experience. Organized and dependable, excelling in managing multiple priorities while maintaining a positive attitude. Demonstrates a willingness to take on additional responsibilities to ensure the achievement of team goals.
Overview
36
36
years of professional experience
Work History
System Administrator
St. Paul Education Regional Division No. 1
09.2010 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented and maintained virtual private networks.
- Devised scripts and automation tools to improve system efficiency.
- Diagnosed and resolved hardware and software issues.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed network traffic and performance metrics to optimize system performance.
Computer Graphic Design
Caribou Cresting
01.2000 - 01.2010
Behavioural Consultant
WJS
01.1989 - 01.2000
Education
Rehabilitation Practitioner -
Grant MacEwan College
Edmonton, ABComputer Repair -
Stratford Career Inst
Correspondence CourseComputer Graphics -
Stratford Career Inst
Correspondence CourseSkills
- Up to date on current software and hardware in order to make recommendations for purchasing
- 11 years self directed area management experience
- Designed and taught variety of workshops and seminars
- Proven ability to problem solve and work effectively with others
- Hardware troubleshooting
- Hardware and software installation
- Technical Support
- Desktop troubleshooting
- Network Troubleshooting
- Server Management
- Server maintenance
- Network Administration
References
References available upon request
Timeline
System Administrator
St. Paul Education Regional Division No. 1
09.2010 - Current
Computer Graphic Design
Caribou Cresting
01.2000 - 01.2010
Behavioural Consultant
WJS
01.1989 - 01.2000
Rehabilitation Practitioner -
Grant MacEwan College
Computer Repair -
Stratford Career Inst
Computer Graphics -
Stratford Career Inst
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