Summary
Overview
Work History
Education
Skills
Timeline
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Danya Henok

Edmonton

Summary

Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.

Overview

3
3
years of professional experience

Work History

Hostess / Server

Joey Bell Tower
08.2022 - Current
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Anẽjo
04.2024 - 01.2025
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Bachelor of Arts - Political Science

Macewan University
Edmonton, AB
04-2028

High School Diploma -

Ross Sheppard Highschool
Edmonton, AB
06-2022

Skills

  • Teamwork
  • Leadership
  • Problem Solving
  • Effective multitasking
  • Guest complaint resolution
  • Customer service expertise
  • Exceptional communication
  • Performance improvement

Timeline

Server

Anẽjo
04.2024 - 01.2025

Hostess / Server

Joey Bell Tower
08.2022 - Current

Bachelor of Arts - Political Science

Macewan University

High School Diploma -

Ross Sheppard Highschool

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Danya Henok