Balkis Hachani
Vancouver,Canada
Summary
Dynamic and dependable hospitality professional with extensive experience in fast-paced restaurant and bar environments. Expertise in guest hosting, table management, food and beverage service ensures exceptional customer satisfaction. Known for a welcoming demeanor, strong communication skills, and a steadfast commitment to creating memorable guest experiences. Multilingual abilities facilitate connections with diverse clientele, consistently enhancing customer interactions through personalized service and attention to detail.
Overview
4
4
years of professional experience
Work History
Hostess / Server
Restaurant El Khyem
Bizerte, Tunisia
07.2023 - 03.2024
- Warmly greeted and seated guests, managing reservations and waitlists efficiently.
- Accurately took and served food and beverage orders, ensuring guest satisfaction.
- Provided menu guidance and personalized recommendations.
- Maintained dining area cleanliness and organization before, during, and after service.
- Managed wine list inventory and introduced new beverage options.
- Coordinated with kitchen and service teams for smooth operations.
- Supervised junior floor staff, upholding service quality.
Hostess / Bartender
Restaurant-Bar Sprint
Bizerte, Tunisia
03.2022 - 09.2023
- Greeted guests, managed seating, and handled bar reservations.
- Prepared and served cocktails and beverages, maintaining consistency and speed.
- Managed bar setup, inventory, and ordering supplies.
- Delivered excellent customer service, engaging with guests to enhance their visit.
- Assisted with event setup and special service arrangements.
- Completed closing duties, including cleaning, stock checks, and cash reconciliation.
Hosts
Four Seasons Hotel
Gammarth Tunisia
05.2020 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
First Aid Certification -
Civil Protection
08.2023
Waitress & Hospitality Training -
07.2023
Baccalaureate in Experimental Sciences (Not Completed) -
Asdrubal Bardo
06.2023
Skills
- Guest hosting
- Table rotation management
- Customer service excellence
- Food & beverage service
- Bartending
- POS systems
- Cash handling
- Inventory control
- Dining room setup
- Cleaning and sanitation
- Teamwork
- Payment processing
- Adaptability
- Multilingual communication
Languages
Arabic
Native or Bilingual
French
Full Professional
English
German
Elementary
Timeline
Hostess / Server
Restaurant El Khyem
07.2023 - 03.2024
Hostess / Bartender
Restaurant-Bar Sprint
03.2022 - 09.2023
Hosts
Four Seasons Hotel
05.2020 - 10.2022
Waitress & Hospitality Training -
Baccalaureate in Experimental Sciences (Not Completed) -
Asdrubal Bardo
First Aid Certification -
Civil Protection