Kaylee Villanueva
Hamilton,ON
Summary
Sociable server skills at operating in fast paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering service to all customers. Very promising in maintaining clean and orderly places for the public. Seeking to maintain full-time or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
waiters
Maria Tortas
01.2020 - 01.2024
- Keeping the dining room clean and organized during busy hours.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Cashier
Shopper Drug Mart
08.2023 - 11.2023
- Providing customers with assistance with checking out and with information over the phone as well
- Handling cash, credit and other way of payment
- Transactions and balance cash drawer at the end and beginning of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sandwich artist
Subway
03.2020 - 10.2020
- Assistant store manager managing their scheduling appointments, handling respites, organizing reports and assessments
- Assisting coworkers with their daily assessments.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Shared information with customers about menu items, preparation methods, and ingredients.
Education
High school diploma -
Mohawk College of Applied Arts And Technology
Hamilton, ON06.2024
Skills
Platform expertise
Food safety understanding
First Aid
Management
Communication
Payment processing
Organization, clean
Cash Handling
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Cashier
Shopper Drug Mart
08.2023 - 11.2023
Sandwich artist
Subway
03.2020 - 10.2020
waiters
Maria Tortas
01.2020 - 01.2024
High school diploma -
Mohawk College of Applied Arts And Technology
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