Danny Moniz
Winnipeg,MB
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Polite and respectful, offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Technical Advisor
Intouch Cx
01.2023 - 03.2024
- Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Construction Assistant/Labor Worker
Mgal decorator
10.2018 - 01.2023
- Visited project sites to evaluate progress and respond to customers' concerns.
- Moved supplies and tools to site areas to keep work moving smoothly.
- Assisted with inspecting equipment, structures or materials to identify errors or defects.
- Operated equipment and tools safely to carry out efficient project work.
- Operated overhead lifts to move heavy and bulky work materials.
- Read plans, instructions or specifications to determine work activities.
- Selected, mixed and applied surface coatings to match and restore interior or exterior surfaces.
- Used power and hand tools safely and effectively.
Maintenance Worker
Titan Building Maintenance
06.2010 - 09.2015
- Identified problems during daily work inspections and addressed concerns.
- Calculated required materials needed based on field measurements or work orders.
- Read work orders or received instructions from supervisors or homeowners to determine work requirements.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Collaborated with team members to assess equipment performance needs.
Education
High School Diploma -
Maples Collegiate
Winnipeg, MB 09.2006 -
Skills
Friendly, Positive Attitude
Flexible Schedule
Critical Thinking
Computer Skills
Customer Service
Team Building
Microsoft Office
People Skills
Active Listening
Teamwork and Collaboration
Certification
Certified [Technical Advisor], Intouch cx
Timeline
Technical Advisor
Intouch Cx
01.2023 - 03.2024
Certified [Technical Advisor], Intouch cx
01-2023
Construction Assistant/Labor Worker
Mgal decorator
10.2018 - 01.2023
Maintenance Worker
Titan Building Maintenance
06.2010 - 09.2015
High School Diploma -
Maples Collegiate
09.2006 -