Danna Gay G. Tamayo
Whitecourt
Summary
Worked in Retail Industry for more than 10 years, a team player, self-motivated, well-disciplined and ensures to give excellent customer service at all times.
Experienced with managing store operations and ensuring optimal customer experiences. Utilizes strategic planning and team coordination to streamline processes. Track record of effective inventory control and staff development.
Overview
14
14
years of professional experience
Work History
Store Supervisor
M & J TOUROND ENTERPRISES INC. (CANADIAN TIRE)
05.2023 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Assistant Manager
SMHOME- SM Department Store
12.2019 - 03.2023
- Work closely with area manager to maximize the effectiveness of store operations and provide leadership and guidance to the retail supervisors in the store
- Lead the team to achieve their designated store sales objective
- Handle store customer complaints and issues
- Monitor stock movements and ensure to have healthy inventory to sell on each category/brands
- Ensures up to standard quality for each SKUs
Store Manager
Starthreesixty/Birkenstock
06.2015 - 10.2019
- In-charge of daily shop operation
- Manages inventory in coordination with purchasing and receiving department
- Oversees housekeeping per company standards
- Responds to customer queries and complaints in a prompt and professional manner
- Prepares and submits sales report to management on a regular basis
- Trains new staff on company policy, product details and customer service
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Ensures availability of merchandise and services; maintaining inventories
- Do Monthly Roster for the whole team
- Generally working with human resources, marketing, customer service, finance, information technology and logistics with whatever issues and transactions done in the shop
- Managing to achieve KPI targets within the store
- Monitoring SRO (stock room organization) to be efficient in stocks displaying and inventory
Administrative Staff
Kho,Roa and Partners
10.2013 - 04.2015
- Receiving incoming documents from our specified clients ( Companies)
- Assist the clients with their questions and concerns
- Manage mails and ensure delivery to right recipients, apply postage stamps to outgoing mails and ensure compliance to postal standards
- Answer Calls
- Sort out Office Files
- Comply the Monthly Notarial Report
Retail Associate
Bench Clothing
05.2011 - 08.2013
- Answer Calls
- Stocking, replenishing and cleaning sales areas;
- Assisting with product selection;
- Processing payments of various kinds;
- Offering advice to customers;
- Arranging delivery dates for larger items;
- Dealing with Customer complaints;
- Monitoring and updating sales display area;
- Provide leadership and guidance to staff in ensuring a high quality of work and achievement of the company's objectives
Education
Bachelor of Arts - International Studies
Liceo De Cagayan University
Cagayan De Oro City, Philippines03-2011
High School Diploma -
Bethany Christian School
Talakag Bukidnon, Philippines03-2006
Skills
- Management and Planning
- Sales Leadership and Customer Service
- Keen on working in a fast-paced environment
- Flexible and can easily adapt to people in various cultures
- Multitasking and organization
- Store merchandising
Languages
English
Full Professional
Timeline
Store Supervisor
M & J TOUROND ENTERPRISES INC. (CANADIAN TIRE)
05.2023 - Current
Assistant Manager
SMHOME- SM Department Store
12.2019 - 03.2023
Store Manager
Starthreesixty/Birkenstock
06.2015 - 10.2019
Administrative Staff
Kho,Roa and Partners
10.2013 - 04.2015
Retail Associate
Bench Clothing
05.2011 - 08.2013
Bachelor of Arts - International Studies
Liceo De Cagayan University
High School Diploma -
Bethany Christian School
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