Danika Ashley-Pryce
Rosedale
Summary
Dedicated and organized employee with almost 10 years customer service experience in fast paced customer priority jobs. Seeking to leverage my skills and experience to contribute to Fraser Valley Aboriginal Services society as a receptionist.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
04.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Receptionist
Pink And White Nails
07.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative
Concentrix
01.2018 - 02.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Sardis Secondary School
Chilliwack, BC06-2017
Skills
- Familiarity with office software and office equipment
- Collaborative team player with proven ability to work efficiently in diverse groups
Languages
English
Native or Bilingual
Certification
- Occupational First Aid Level 1
- Foodsafe
Timeline
Supervisor
Starbucks
04.2022 - Current
Receptionist
Pink And White Nails
07.2020 - 09.2021
Customer Service Representative
Concentrix
01.2018 - 02.2019
High School Diploma -
Sardis Secondary School
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