Daniil Kurchatkin
Fredericton,Canada
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Team Lead
Wendy's
01.2022 - Current
- Operated cash register and accurately processed payments, returns and exchanges.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new team members by relaying information on company procedures and safety requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Representative
APH Technologies
03.2020 - 01.2021
- Responded to a high volume of inbound calls, assisting customers with inquiries, complaints, and technical issues while maintaining a 95% customer satisfaction rate.
- Processed customer orders, forms, and applications with precision, achieving a 100% compliance rate with company policies.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
OverSteer
01.2018 - 12.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated automobiles by explaining technical specifications, capabilities, and features, taking test drives and explaining warranties and services.
- Evaluated trade-in vehicles accurately to streamline transactions while maximizing profitability for the dealership.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
Education
Bachelor of Arts - Multi-Media Arts & Culture, Minor in Business
University of New Brunswick
Fredericton, NB11.2026
International Baccalaureate Diploma -
Greenfield International School
11.2021
Skills
- Decision Making
- Attention to detail
- CRM
- Data entry
- Patience maintenance
- Problem-solving skills
- Calm disposition
- Customer support
- Customer service
- Quality assurance
Languages
English
Timeline
Team Lead
Wendy's
01.2022 - Current
Customer Service Representative
APH Technologies
03.2020 - 01.2021
Sales Associate
OverSteer
01.2018 - 12.2019
International Baccalaureate Diploma -
Greenfield International School
Bachelor of Arts - Multi-Media Arts & Culture, Minor in Business
University of New Brunswick
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