Daniel William Lawson
Business Development
Regina,Saskatchewan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Rogers Communications
09.2023
- Manage inbound and/or outbound calls
- Follow various communication scripts when speaking to a caller
- Handle customer engagement
- Identify customer needs,answer questions and solve problems
- Up-sell products and services when possible
Data Entry Specialist
CrowdReason Gh Ltd
10.2020 - 07.2023
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Developed a system for organizing electronic files, improving overall document accessibility and retrieval times.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
Team Lead
Teens Aloud Foundation
09.2016 - 09.2022
- Training and Development: was responsible for providing continuous learning opportunities for the volunteers, these included workshops, training sessions, and seminars to enhance their skills and abilities
- Motivation and Recognition: Kept volunteers motivated and engaged through recognition events and awards as well as providing constructive feedback.
Customer Service Representative
Reach Marketing Ghana
10.2018 - 09.2020
- Collaborated with management and fellow reps to make customer protocols more efficient.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Administrative Support
The SoftTribe Ltd
09.2017 - 08.2018
- Increased customer satisfaction by resolving inquiries promptly and providing exceptional service during interactions.
- Collaborated with other departments to streamline inter-office communication and facilitate efficient information sharing.
- Maintained a high level of confidentiality when handling sensitive documents, safeguarding company information from unauthorized access.
- Optimized scheduling practices to ensure adequate staffing levels during peak times, reducing wait times for internal clients seeking assistance.
Education
Bachelor of Science - SUPPLY CHAIN MANAGEMENT
Ghana Institute Of Management And Public Administration
Greater Accra07.2017
Master of Science - Human Resource Management
University of Regina
Regina, SK09.2025
Skills
- Adaptability and Flexibility
- Emotional Intelligence
- Critical Thinking and Problem Solving
- Strong Communication skills to collaborate with team Members
- Strong attention to details and a meticulous approach to data entry
- Excellent organizational and time management skills to meet deadlines effectively
Languages
English
Full Professional
Timeline
Customer Service Representative
Rogers Communications
09.2023
Data Entry Specialist
CrowdReason Gh Ltd
10.2020 - 07.2023
Customer Service Representative
Reach Marketing Ghana
10.2018 - 09.2020
Administrative Support
The SoftTribe Ltd
09.2017 - 08.2018
Team Lead
Teens Aloud Foundation
09.2016 - 09.2022
Bachelor of Science - SUPPLY CHAIN MANAGEMENT
Ghana Institute Of Management And Public Administration
Master of Science - Human Resource Management
University of Regina
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