DANIEL WILLIAM LAWSON
Regina
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Data Entry Specialist
CrowdReason Gh ltd
10.2020 - 06.2023
- Examined systems and developed specific cost reduction solutions by spearheading all data entry duties and responsibilities
- Entered over 300 records per day
- Used Excel to analyze financial data and determine cost savings of 20 - 30% for client projects
- Supported acquisition and planning for implementation of new technology and with conducting stakeholder analyses while maintaining a 99% accuracy in all data entry task
- Prepared reports and presentations to be used by senior team members for client meetings
- Received employee of the month award 2x for strong accuracy and attention to detail.
Volunteer/Team Lead
Teens Aloud Foundation
Accra
09.2016 - 09.2022
Customer Service Representative
Reach Marketing Ltd
10.2018 - 09.2020
- Answered 60+ calls per shift, exceeding call target volume by 20%
- Resolved Customer disputes in a timely fashion by leveraging product knowledge
- Cultivated customer relationships and increased sales by offering information about new products
- Collaborated with management and fellow reps to make customer protocols more efficient.
Administrative Support
SoftTribe ltd
09.2017 - 08.2018
- Provided front desk reception, responded to main phone line questions and greeted office visitors
- Helped 15-20 administrative support staff with daily business operations
- Contributed creative ideas and improvement opportunities for processes that would better serve students
- Maintained customer loyalty through proactive engagement and relationship building.
Marketing Research
10.2016 - 12.2016
- Collaborated with a team of 4 to develop two market research surveys for TECNO MOBILE
- Built surveys to target 18-34 age demographic, and distributed surveys through email and other online platforms
- Selected as lead to present findings and recommendations to the class and the company's owner and board members
Education
Bachelor of Science - Business Administration ( Supply Chain Management
Ghana Institute of Management and Public Administration
Masters - Human Resource Management
University of Regina
Skills
- SKILLS & ADDITIONAL INFORMATION
- Strong attention to detail
- Team Worker
- Client Engagement
- Call center operations
- Data entry
- Self-motivated
- Customer service
Languages
English
Fluent
Timeline
Data Entry Specialist
CrowdReason Gh ltd
10.2020 - 06.2023
Customer Service Representative
Reach Marketing Ltd
10.2018 - 09.2020
Administrative Support
SoftTribe ltd
09.2017 - 08.2018
Marketing Research
10.2016 - 12.2016
Volunteer/Team Lead
Teens Aloud Foundation
09.2016 - 09.2022
Bachelor of Science - Business Administration ( Supply Chain Management
Ghana Institute of Management and Public Administration
Masters - Human Resource Management
University of Regina
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