Danielle Whitmore
Havelock,ON
Summary
Dynamic Assistant Manager at Walmart with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in strategic planning and problem-solving, I foster strong team collaboration while maintaining high standards of service. Recognized for improving inventory accuracy and mentoring staff, I thrive in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Walmart
Belleville/ Peterborough On
08.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Department Manager
Walmart
Peterborough, On
08.2014 - 08.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
1st Shift Instock Lead
Walmart
06.2013 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Overnight Stocker
Walmart
07.2012 - 06.2013
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
Line Cook
The Ranch Restaurant
Havelock, ON
07.2006 - 12.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
General Labourer
Unimin Corporation Dba Southern Lime
Nephton, ON
05.2008 - 09.2009
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Produce Clerk
Cornergate Foodland
Norwood, ON
02.2004 - 01.2006
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Education
Police Foundations - Diploma With Honours
Sir Sanford Fleming College
Peterborough, ON05.2010
Skills
- Customer service
- Time management
- Problem-solving
- Strategic planning
- Adaptability and flexibility
- Verbal and written communication
- Work Planning and Prioritization
- Professional and courteous
Languages
English
Professional Working
Timeline
Assistant Manager
Walmart
08.2015 - Current
Department Manager
Walmart
08.2014 - 08.2015
1st Shift Instock Lead
Walmart
06.2013 - 08.2014
Overnight Stocker
Walmart
07.2012 - 06.2013
General Labourer
Unimin Corporation Dba Southern Lime
05.2008 - 09.2009
Line Cook
The Ranch Restaurant
07.2006 - 12.2012
Produce Clerk
Cornergate Foodland
02.2004 - 01.2006
Police Foundations - Diploma With Honours
Sir Sanford Fleming College