Danielle Velazquez Deleon
Livermore
Summary
Knowledgeable Case Coordinator experienced in coordinating care for underserved populations. Dedicated to forming positive relationships with clients and advocating for homeless and mental health populations to support the clients best interest. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Knowledgeable with thorough understanding of client care coordination and support. Successfully facilitated comprehensive care plans, ensuring seamless communication between healthcare providers and other programs. Demonstrated ability to manage complex caseloads and use problem-solving skills to improve clients outcomes.
Overview
11
11
years of professional experience
Work History
Care Coordinator
Bay Area Community Services
Oakland, CA
07.2023 - Current
- Managed scheduling and follow-up appointments, optimizing clients access to services and resources.
- Developed educational materials for clients, improving understanding of treatment protocols and self-care strategies.
- Used company software and databases to maintain records of services performed and conditions.
- Managed clients caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of clients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from clients and providers.
- Monitored clients progress through regular check-ins, adjusting care plans to meet evolving needs.
Bilingual Case Manager
Lifemoves
Palo Alto, CA
08.2020 - 07.2023
- Responsible for engaging with caseload based on CTI frequency to support transitional periods.
- Connected clients to external services such as social services, local shelters, employment services, legal services and mental health programs.
- Monitored each clients progress and made necessary revisions to clients housing stability plan as needed.
- Supported clients with completing housing applications, apartment viewings and frequently interfaced with landlords to advocate for clients and families.
- Developed and maintained strong relationship with landlords for successful referrals.
- Completed home visits to to assess clients' home environment and identify early interventions to avoid housing being jeopardized.
- Participated in professional development and training opportunities to enhance client engagement such as motivational interviewing, cultural humility and critical time intervention.
- Collaborated with other professionals to plan and coordinate care for clients.
- Supported with crisis intervention services in emergency situations.
Shelter Coordinator
Gardner Behavioral Health
San Jose, CA
12.2016 - 03.2020
- Conducted initial intake for guest; monitored guest activity and meals.
- Supported clients with collection of identity documents for linkage to additional community resources.
- Helped clients navigate social services system and access needed resources.
- Responsible for engaging with diverse populations and respond to crisis situations.
- Tracked client activity in agencies database in real time.
- Communicated with other staff to coordinate daily tasks and ensure the shelter was operating safely and effectively.
- Reported incident reports when police intervention was needed so all parties have awareness of incidents.
- Occasionally facilitated groups for women to enhance life skills, support with community resources and transition back to society.
- Helped create comprehensive assessments to identify short and long term housing goals for clients.
- Other duties as assigned.
Front Desk Receptionist
Residence Inn Marriott
San Jose, CA
10.2014 - 05.2015
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Associate Degree in Social Work - Social Work
Chabot College
Hayward, CA01.2026
High School Diploma -
Del Valle High School
Livermore, CA06.2009
Skills
- Bilingual Spanish
- Written and verbal communication
- Multitasking Abilities
- Client advocacy
- Community Resources
- Crisis Intervention
- Patient advocacy
- Documentation proficiency
- Case management
- Goal setting
- Scheduling
- Progress monitoring
- Problem-solving
- HIPAA compliance
- Active listening
- Verbal and written communication
- Data entry
- Crisis intervention
- Risk management
- Decision-making
Personal Information
Title: Bilingual Case Manager
Languages
Spanish
Native or Bilingual
Timeline
Care Coordinator
Bay Area Community Services
07.2023 - Current
Bilingual Case Manager
Lifemoves
08.2020 - 07.2023
Shelter Coordinator
Gardner Behavioral Health
12.2016 - 03.2020
Front Desk Receptionist
Residence Inn Marriott
10.2014 - 05.2015
High School Diploma -
Del Valle High School
Associate Degree in Social Work - Social Work
Chabot College