Gabriela Diaz
Sacramento
Summary
To establish myself as a professional corporation, with a challenging position which will utilize my capabilities and my desire to learn.
Overview
27
27
years of professional experience
Work History
Patient Care Coordinator
Optum infusion Pharmacy
Sacramento
08.2018 - Current
- Collaborated with healthcare team to streamline patient communication and support.
- Maintained patient records using electronic health systems for accurate
- Liaised with pharmacists and sales to ensure timely medication fulfillment
- Assisted in creating a positive environment for patients, family members by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Assisted patients in understanding their care plans and healthcare options.
- Collect payments from
- Managed time efficiently while multitasking several duties simultaneously.
Member Service Representative
Western Health Advantage
Sacramento
12.2016 - 06.2018
- Assisted members with inquiries about health plans and benefits.
- Educated clients on coverage options and claims processes.
- Collaborated with internal teams to resolve member issues.
- Maintained accurate documentation of member interactions and transactions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted customers with account inquiries and service requests.
- Answered incoming calls regarding membership benefits and services.
Customer Care Coordinator
One Call Care Management
Roseville
07.1999 - 08.2016
- Coordinated scheduling of appointments for patients and medical professionals to optimize clinic workflow.
- Processed new diagnostic referrals, analyzed accounts, and followed up through scheduling to enhance patient care.
- Executed general office duties to ensure smooth daily administrative operations.
- Multi-line phone system
- Electronic health records
- Utilizing ICD9 and CPT codes
- Obtaining authorization
Education
High School Diploma -
Calaveras Hills High School
Milpitas, CA01-1993
Skills
- Patient care coordination
- Patient intake processing
- Patient registration
- Patient records management
- Electronic health records
- Documentation accuracy
- Medical terminology
- Medical data collection
- Payment collection
- Software proficiency
- Team collaboration
- Attention to detail
- Time management
- Multitasking
- Organizational skills
- Problem solving
- Effective communication
- Customer service
- Bilingual Spanish
- Self-directed
Timeline
Patient Care Coordinator
Optum infusion Pharmacy
08.2018 - Current
Member Service Representative
Western Health Advantage
12.2016 - 06.2018
Customer Care Coordinator
One Call Care Management
07.1999 - 08.2016
High School Diploma -
Calaveras Hills High School