DANIELLE RENAUD
LONDON,CANADA
Summary
Dynamic Senior Sales Consultant with over 12 years of expertise in relationship building and customer satisfaction, consistently recognized for surpassing sales targets. Proven ability to leverage strong skills in relationship building, active listening, and conflict resolution to drive effective problem-solving and deliver comprehensive sales targets. Dedicated to enhancing customer experiences and fostering brand loyalty through meticulous attention to detail and a commitment to organizational excellence. Results-oriented professional focused on creating impactful solutions that align with client needs and business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Sales Consultant
Glentel
10.2015 - Current
- Managed customer inquiries, converting them into loyal customers
- Enhanced client satisfaction by resolving complaints effectively
- Maintained store integrity, reducing losses with meticulous attention to detail
- Fostered empathetic client relationships, consistently exceeding sales targets
- Engaged in advanced training, refining sales strategies and techniques
- Mentored junior sales staff, enhancing team performance and client engagement strategies.
- Boosted sales revenue by developing and implementing effective sales strategies.
Server
Chucks Roadhouse Bar and Grill
07.2022 - 03.2023
- Managed high-standard customer service in a dynamic environment
- Successfully maintained health standards amid pandemic, ensuring safety
- Increased sales by expertly informing customers about menu and promotions
- Provided exceptional customer service in fast-paced dining environment.
- Streamlined table turnover processes to improve overall dining efficiency during peak hours.
- Resolved customer complaints promptly, ensuring positive outcomes and retention of clientele.
Sales Manager
Mcnain Communications
08.2012 - 10.2015
- Maintained flawless sales reports and inventory data for informed decisions
- Cultivated loyal client relationships, consistently exceeding sales targets
- Developed strategic communication plans aligning with organizational goals and client needs.
- Mentored staff on best practices, fostering professional development and skill enhancement.
- Analyzed market trends to inform strategy and drive competitive advantage for service offerings.
- Established performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
HIGH SCHOOL DIPLOMA -
John f Ross
Guelph, ON06.2007
Skills
- Sales consultation
- Interpersonal and written communication
- Negotiation expertise
- Sales presentations
- Sales training
- Sales process management
- Sales strategies
- Product and service sales
- Contract negotiation and closing strategies
- Team building
- Customer retention
- Relationship selling
- Team leadership
LANGUAGES
English (Native), French (Proficient).
Certification
- SMART SERVE CERTIFICATION Smart Serve Mar 2007 - Present
- AODA CERTIFICATION AODA Jan 2015 - Present
Timeline
Server
Chucks Roadhouse Bar and Grill
07.2022 - 03.2023
Senior Sales Consultant
Glentel
10.2015 - Current
Sales Manager
Mcnain Communications
08.2012 - 10.2015
HIGH SCHOOL DIPLOMA -
John f Ross