Danielle Prosper
Burlington,ON
Summary
Veteran Server with progressive experience in hospitality industry. Consistently contributes to dynamic teams at high-volume, fast-paced establishments.
Friendly, open and committed to building customer base by providing positive service experience.
Rotated inventory and kept track of stock.
Capable server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.
Overview
11
11
years of professional experience
Work History
Dining Room Server
The Keg
06.2022 - Current
- Maintained guest satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help valued guests make food choices.
- Greeted new guests, discussed seasonal features and recommended beverages, appetizers and entrees we well as signature desserts
- Kept server areas clean and stocked to increase efficiency while working tables.
Bartender/Supervisor
East Side Mario's
08.2015 - 07.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Decreased waste, following strict recipes and drink measurement protocol.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained numerous new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Server
Cora's
01.2013 - 08.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Inspected dishes and utensils for cleanliness.
Education
No Degree - Real Estate
Ontario Real Estate Association
Toronto ON05.2011
Bachelor of Arts - Psychology
Lakehead University
Thunder Bay, ON04.2001
Skills
- Organization and Time management
- Self-motivated professional
- Customer Service
- Good telephone etiquette
- Responsible
- Good listening skills
- Critical thinking
Timeline
Dining Room Server
The Keg
06.2022 - Current
Bartender/Supervisor
East Side Mario's
08.2015 - 07.2022
Server
Cora's
01.2013 - 08.2015
No Degree - Real Estate
Ontario Real Estate Association
Bachelor of Arts - Psychology
Lakehead University
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