Kaitlyn Anderson
Barrie,ON
Summary
Professional with over 10 years experience in consumer-facing customer service settings. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing numerous clients, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and maximize client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dining Room Server
The Keg Steakhouse + Bar
08.2016 - Current
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Deliver steps of service to guests in accordance with company standards.
- Provided my product knowledge to customers and recommended specials to increase profits.
- Provided a prompt and well-timed dining experience.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cleaner
Call it a Wash
09.2015 - Current
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Used proper chemicals and cleaning materials to optimal dilution.
- Cleaned homes following specific and detailed protocols and requests.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
Front Desk Receptionist
LA Fitness
05.2018 - 12.2019
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Made 100+ phone calls per day to manage member accounts and recruit new members.
- Collected payments, renewed memberships and resolved billing issues.
- Scheduled personal training sessions and maintained and updated appointment calendars.
- Acted as main point of contact in matters relating to client concerns and needs and made necessary updates to customers' files.
Restaurant Team Member
Tim Horton's
01.2013 - 03.2017
- Responsible for greeting guests, taking orders and assisting their needs.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other team members.
- Assisted at drive-thru window by swiftly handling cash, credit card, and interac transactions.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Received inventory of food and beverage products to stock in designated areas.
Seasonal Sales Associate
Bath and Body Works
10.2015 - 01.2016
- Engaged customers in friendly, professional dialogue to determine and assist needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Bachelor of Science - Nursing
Georgian College/York University
04.2020
Diploma - Pre-Health Sciences
Georgian College
04.2015
High School Diploma -
St. Peter's Catholic Secondary School
06.2014
Skills
- Goal-oriented
- POS operation
- Adaptability
- Team collaboration
- Office organization
- Time management
- Problem-solving skills
- Strong work ethic
- Customer service focus
- Attention to detail
Certification
- First Aid with AED & CPR - HCP
Timeline
Front Desk Receptionist
LA Fitness
05.2018 - 12.2019
Dining Room Server
The Keg Steakhouse + Bar
08.2016 - Current
Seasonal Sales Associate
Bath and Body Works
10.2015 - 01.2016
Cleaner
Call it a Wash
09.2015 - Current
Restaurant Team Member
Tim Horton's
01.2013 - 03.2017
Diploma - Pre-Health Sciences
Georgian College
High School Diploma -
St. Peter's Catholic Secondary School
- First Aid with AED & CPR - HCP
Bachelor of Science - Nursing
Georgian College/York University
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