Danielle Platz
Cranbrook
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Shift Manager
Firehall Kitchen & Tap
06.2017 - Current
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of the service team, delegated tasks, and trained new staff.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Server /Banquet Manager
Heritage Inn Hotel & Convention Centre
11.2015 - 06.2017
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Directed and managed banquet functions for 20-100 people events.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Interpreted instructions to schedule and set up events to client specifications.
Food and Beverage Server
Wildstone Golf Course
05.2014 - 10.2016
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
Education
High School Diploma -
Mount Baker Secondary School
Cranbrook, BCSkills
- Team leadership
- Organized and prioritization
- Time management
- Attention to detail
Timeline
Shift Manager
Firehall Kitchen & Tap
06.2017 - Current
Server /Banquet Manager
Heritage Inn Hotel & Convention Centre
11.2015 - 06.2017
Food and Beverage Server
Wildstone Golf Course
05.2014 - 10.2016
High School Diploma -
Mount Baker Secondary School
Similar Profiles
Travis KnappTravis Knapp
Server at 1919 Kitchen & TapServer at 1919 Kitchen & Tap
Nicole VanceNicole Vance
Hospitality Manager, Server at Union Kitchen & TapHospitality Manager, Server at Union Kitchen & Tap
Jesus MojarroJesus Mojarro
Line Cook Manager at Kenwoods Kitchen & TapLine Cook Manager at Kenwoods Kitchen & Tap