Danielle Munang
London,ON
Summary
Enthusiastic professional with over a year of experience in fast food environments, demonstrating strong skills in customer service, sales, and operational efficiency. Proven ability to manage high-volume transactions, drive sales through upselling, and maintain effective inventory control. Skilled at creating positive customer experiences and collaborating with team members, with skills easily transferable to both retail and fast food settings.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonalds
2023.03 - Current
- Delivered exceptional client experiences by consistently exceeding customer expectations, contributing to a 12% increase in sales through upselling and personalized recommendations.
- Assisted in the implementation of promotional campaigns, using product knowledge to highlight new menu offerings and enhance the overall guest experience.
- Processed an average of 150+ customer transactions per shift, ensuring speed and accuracy in a high-volume environment.
- Trained and mentored 5 new team members on efficient operational practices, improving team productivity by 15%.
- Delivered excellent customer service, addressing and resolving over 20+ customer inquiries per shift, leading to a 95% customer satisfaction rate
Crew Member
Dairy Queen Grill & Chill
2023.05 - 2023.09
- Resolved customer inquiries and complaints with a high level of professionalism, enhancing brand loyalty and driving repeat business.
- Served 100+ customers per shift in a fast-paced environment, delivering personalized, efficient service, resulting in a 98% customer satisfaction rate.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Upsold dessert options and combo deals, increasing average transaction size by 12%, demonstrating strong sales and communication skills applicable to retail environments.
- Efficiently processed $1,500+ in daily transactions (cash, credit, debit), ensuring accuracy and a seamless payment experience—directly transferable to retail cash handling and POS systems.
- Maintained and organized stock to ensure product availability and minimize shortages, reducing inventory discrepancies by 10%—relevant to retail inventory management and replenishment.
Education
High School Diploma -
Catholic Central High School
London, ON06.2026
Skills
- Client Focused Service
- Teamwork and Collaboration
- Problem-Solving
- Bilingual (English and French)
- Effective Communication
- Customer Service
- Guest Engagement
Passion Project
Led a sustainable fashion initiative by designing and donating eco-friendly tote bags to local non-profits. This project underscores my commitment to environmental responsibility and aligns with retail values of ethical practices and community support.
Timeline
Crew Member
Dairy Queen Grill & Chill
2023.05 - 2023.09
Crew Member
McDonalds
2023.03 - Current
High School Diploma -
Catholic Central High School
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