Danielle Loya
La Puente
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
ACCESSIBILITY ASSOCIATE
Disneyland Resort
07.2024 - Current
- Helping to understand guests' needs and concerns in order to match them with the appropriate services
- Utilized conflict resolution techniques to de-escalate challenging situations and conversation with guest and cast members
- Computer literate, and has an exceptional ability to capture important information swiftly and accurately
- Skilled at working independently and collaboratively in a team environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained spreadsheets of data across multiple systems.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
ATTRACTION HOST
Disneyland Resort
06.2022 - 06.2024
- Provided detailed information to guests about attractions, shows, and other park services
- Coordinated with leadership team members to ensure smooth operations throughout the day's activities
- Utilized conflict resolution techniques to deescalate challenging situations with customers
- Assisted with the loading of guests onto rides in a safe and timely fashion
- Regularly inspected ride vehicles for any signs of damage or malfunctioning parts prior to allowing passengers onboard
- Participated actively in team meetings where ideas were shared regarding ways that processes could be improved upon
STEWARD
Disneyland Resort
09.2017 - 06.2022
- Stepped into additional roles during busy times to boost coverage of important stations
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions
Receivers Assistant
Disneyland Resort
12.2019 - 03.2020
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Optimized inventory management processes to prevent stock discrepancies and minimize costs associated with excess inventory or stockouts.
- Rotated stockroom inventory for freshness.
- Performed material counts and full inventory audits.
CASHIER
Disneyland Resort
02.2014 - 09.2017
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Worked flexible schedule and extra shifts to meet business needs
- Provided customers with product information and responded to inquiries courteously and promptly
- Utilized problem-solving skills to effectively handle difficult situations
Education
No Degree - Studio Art
Whittier College
Whittier, CANo Degree - Culinary Arts
Cypress College
Cypress, CABachelor of Science - Informational Technology
Brandman University
Irvine, CA03-2029
High School Diploma -
Bishop Amat Memorial High School
La Puente03-2012
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Complex Problem-solving
- Oral communication
- Data entry
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
ACCESSIBILITY ASSOCIATE
Disneyland Resort
07.2024 - Current
ATTRACTION HOST
Disneyland Resort
06.2022 - 06.2024
Receivers Assistant
Disneyland Resort
12.2019 - 03.2020
STEWARD
Disneyland Resort
09.2017 - 06.2022
CASHIER
Disneyland Resort
02.2014 - 09.2017
No Degree - Studio Art
Whittier College
No Degree - Culinary Arts
Cypress College
Bachelor of Science - Informational Technology
Brandman University
High School Diploma -
Bishop Amat Memorial High School
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