Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danielle Loya

La Puente

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

ACCESSIBILITY ASSOCIATE

Disneyland Resort
07.2024 - Current
  • Helping to understand guests' needs and concerns in order to match them with the appropriate services
  • Utilized conflict resolution techniques to de-escalate challenging situations and conversation with guest and cast members
  • Computer literate, and has an exceptional ability to capture important information swiftly and accurately
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained spreadsheets of data across multiple systems.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

ATTRACTION HOST

Disneyland Resort
06.2022 - 06.2024
  • Provided detailed information to guests about attractions, shows, and other park services
  • Coordinated with leadership team members to ensure smooth operations throughout the day's activities
  • Utilized conflict resolution techniques to deescalate challenging situations with customers
  • Assisted with the loading of guests onto rides in a safe and timely fashion
  • Regularly inspected ride vehicles for any signs of damage or malfunctioning parts prior to allowing passengers onboard
  • Participated actively in team meetings where ideas were shared regarding ways that processes could be improved upon

STEWARD

Disneyland Resort
09.2017 - 06.2022
  • Stepped into additional roles during busy times to boost coverage of important stations
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions

Receivers Assistant

Disneyland Resort
12.2019 - 03.2020
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Optimized inventory management processes to prevent stock discrepancies and minimize costs associated with excess inventory or stockouts.
  • Rotated stockroom inventory for freshness.
  • Performed material counts and full inventory audits.

CASHIER

Disneyland Resort
02.2014 - 09.2017
  • Mentored new team members on POS system operation, customer service strategies, and sales goals
  • Worked flexible schedule and extra shifts to meet business needs
  • Provided customers with product information and responded to inquiries courteously and promptly
  • Utilized problem-solving skills to effectively handle difficult situations

Education

No Degree - Studio Art

Whittier College
Whittier, CA

No Degree - Culinary Arts

Cypress College
Cypress, CA

Bachelor of Science - Informational Technology

Brandman University
Irvine, CA
03-2029

High School Diploma -

Bishop Amat Memorial High School
La Puente
03-2012

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Workplace safety
  • Complex Problem-solving
  • Oral communication
  • Data entry

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

ACCESSIBILITY ASSOCIATE

Disneyland Resort
07.2024 - Current

ATTRACTION HOST

Disneyland Resort
06.2022 - 06.2024

Receivers Assistant

Disneyland Resort
12.2019 - 03.2020

STEWARD

Disneyland Resort
09.2017 - 06.2022

CASHIER

Disneyland Resort
02.2014 - 09.2017

No Degree - Studio Art

Whittier College

No Degree - Culinary Arts

Cypress College

Bachelor of Science - Informational Technology

Brandman University

High School Diploma -

Bishop Amat Memorial High School
Danielle Loya