Kimberly Rojas
Downey
Summary
Dedicated with extensive experience collaborating with clients, promptly identifying needs and recommendations and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
4
4
years of professional experience
Work History
Accessibility Associate
Disneyland Resort
06.2024 - Current
- Offered support to guests with disabilities and other accessibility concerns.
- Suggested access and itinerary planning for guests with disability
- Directed guests around the resort and answered accessibility questions.
- Resolved guests concerns, actively listening and finding appropriate middle ground.
- Adapted programs to support guests with disabilities to utilize at the resort.
Attractions Operator & Trainer
Disneyland Resort
11.2021 - 06.2024
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Communication with guests while assisting their needs; assistance boarding.
- Multitasking in a fast pace environment.
- Accommodating to guests who had concerns.
- Identifying improvements for our team and incoming hires.
- Trained new ride operators on safety procedures and ride operations.
- Provided necessary training and coaching for attractions and operating team.
Store Associate
Garage
07.2021 - 09.2021
- Handled inventory for in-store and online orders.
- Balanced and organized cash register by handling cash, counting change.
- Greeted customers, helped locate merchandise, and assisted with suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Personal shopper
Instacart
08.2020 - 07.2021
- Deliver items to client's homes or businesses
- Served clients with knowledgeable, friendly support at every stage of shopping and purchasing.
- Keep records of purchases and accommodations for clients
- Maintained high satisfaction ratings by completing orders quickly and making good selections for clients.
- Tracked substitutions and informed customers of changes.
Education
Bachelor of Arts - Psychology
California State University Long Beach
Long Beach12.2024
High School Diploma -
Warren High School
DOWNEY, CA05.2020
Certificate -
AVID Program
DOWNEY, CA05.2020
Skills
- Problem solving
- Communicative
- Bilingual
- Reliable
- Time Management
- Customer interaction
- Performance Evaluations
- Workplace Safety
- New Hire Training
Awards
- Distinguished Graduate 2020
- Bronze Bear Award 2018
Languages
Spanish
Limited Working
Timeline
Accessibility Associate
Disneyland Resort
06.2024 - Current
Attractions Operator & Trainer
Disneyland Resort
11.2021 - 06.2024
Store Associate
Garage
07.2021 - 09.2021
Personal shopper
Instacart
08.2020 - 07.2021
Bachelor of Arts - Psychology
California State University Long Beach
High School Diploma -
Warren High School
Certificate -
AVID Program
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