Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Danielle Hoard

Hemet

Summary

Dynamic Slot Attendant with a proven track record at Morongo, excelling in customer service and compliance. Leveraging strong communication skills and efficient multitasking, I enhanced guest experiences and resolved inquiries swiftly. Adept at educating patrons on game rules, I fostered engagement while ensuring optimal machine performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Slot Attendant

Morongo
Cabazon, CA
10.2024 - 01.2026
  • Monitored gaming machines for proper functioning and reported malfunctions to maintenance staff.
  • Assisted patrons in navigating casino games and provided exceptional customer service.
  • Ensured compliance with gaming regulations and internal policies during operations.
  • Conducted routine cleaning and maintenance of slot machines to enhance player experience.

Slot Attendant

Soboba Casino
San Jacinto, CA
09.2019 - 06.2024
  • Educated guests on game rules and promotions, fostering an engaging environment.
  • Collaborated with team members to maintain optimal machine performance and guest satisfaction.
  • Processed payouts accurately while adhering to company protocols and security measures.
  • Resolved customer inquiries efficiently, contributing to overall service excellence in the casino environment.

Relationship Banker

Chase Bank
Hemet, CA
03.2011 - 04.2019
  • Cultivated strong relationships with clients to enhance retention and satisfaction.
  • Guided clients in selecting appropriate financial products to meet their needs.
  • Conducted thorough financial assessments to identify client opportunities and risks.
  • Trained and mentored junior bankers on compliance policies and customer service excellence.

Education

High School Diploma -

Temescal Canyon High
Lake Elsinore, CA

Skills

  • Quick learner
  • Strong communication skills
  • Patience and empathy
  • Efficient multitasking

Certification

CPR

Languages

Spanish
Elementary

Timeline

Slot Attendant

Morongo
10.2024 - 01.2026

Slot Attendant

Soboba Casino
09.2019 - 06.2024

Relationship Banker

Chase Bank
03.2011 - 04.2019

High School Diploma -

Temescal Canyon High
Danielle Hoard