Tristin Shampo
San Jacinto
Summary
Dynamic and dedicated professional with extensive experience at Soboba Casino Resort, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective problem-solving and efficient multitasking. Strong communicator with a commitment to maintaining high standards of cleanliness and operational efficiency.
Experienced with managing customer interactions and resolving issues in fast-paced casino environment. Utilizes strong attention to detail and effective communication to ensure positive guest experience. Knowledge of maintaining compliance with gaming regulations and handling cash transactions securely.
Overview
7
7
years of professional experience
Work History
Slot Attendant
Soboba Casino Resort
San Jacinto, CA
08.2022 - Current
- Monitored and maintained slot machine functionality to ensure optimal guest experience.
- Assisted patrons with machine operation and troubleshooting issues effectively.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
Bar Back
Soboba Casino Resort
San Jacinto, CA
01.2022 - 08.2022
- Maintained cleanliness and organization of bar areas, ensuring compliance with health and safety standards.
- Stocked and replenished inventory of drinks, garnishes, and supplies to enhance operational efficiency.
- Collaborated with team members to deliver exceptional customer service in fast-paced environment.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Stewarding Supervisor
Soboba Casino Resort
San Jacinto, CA
07.2020 - 01.2022
- Supervised daily cleaning and sanitation operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on proper cleaning techniques and equipment usage.
- Managed inventory of cleaning supplies, optimizing procurement processes for cost efficiency.
- Implemented new procedures to enhance workflow efficiency in dishwashing and kitchen maintenance.
- Conducted quality checks on cleanliness and organization of kitchen areas, addressing discrepancies promptly.
- Assisted in developing training materials for onboarding new stewards, improving overall team performance.
Steward
Soboba Casino Resort
San Jacinto, CA
01.2020 - 07.2020
- Supported team members by training new hires on sanitation protocols.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Steward
Pechanga Resort Casino
Temecula, CA
04.2019 - 01.2020
- Maintained cleanliness and sanitation standards in dining areas and kitchens.
- Operated dishwashing equipment to ensure efficient cleaning processes.
- Collaborated with kitchen staff to streamline workflow during peak hours.
- Monitored inventory levels of cleaning supplies and communicated needs to management.
Education
High School Diploma -
Lake Elsinore High School
Wildomar, CA06-2016
Skills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Team player attitude
- Basic computer literacy
- Teamwork and collaboration
Timeline
Slot Attendant
Soboba Casino Resort
08.2022 - Current
Bar Back
Soboba Casino Resort
01.2022 - 08.2022
Stewarding Supervisor
Soboba Casino Resort
07.2020 - 01.2022
Steward
Soboba Casino Resort
01.2020 - 07.2020
Steward
Pechanga Resort Casino
04.2019 - 01.2020
High School Diploma -
Lake Elsinore High School