Danielle Hillier
Middle Sackville,NS
Summary
Skilled Operations Manager with solid background in sales. Demonstrated strong strategic planning ability, leadership skills and qualifying authentic prospects. Proven track record of driving operational success by developing strong relationships with clients and distributors.Significant contributor to business growth by focusing on customer satisfaction and loyalty.
Overview
2027
2027
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Heritage Hearth Products
Halifax, Nova Scotia
07.2022 - Current
- Managed daily operations, enhancing workflow and optimizing resource allocation.
- Work closely with project managers, installers, and contractors to verify measurements, site requirements, and logistics.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Create accurate estimates and sales orders, ensuring proper documentation for installation teams
- Maintain an up-to-date understanding of new models, fuel types, venting systems, clearances, safety regulations, and energy-efficiency considerations.
Manager
Mary Janes
Lower Sackville, Nova Scotia
10.2018 - 06.2022
- Managed daily operations and staff schedules for a busy retail environment.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Collaborated with vendors to negotiate pricing and product availability.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
Sales Consultant
Atlantic Stoves & Fireplaces
Dartmouth, Nova Scotia
08.2007 - 03.2011
- Engaged customers to identify their needs and provide tailored solutions.
- Provided customers with product information, pricing and availability.
- Consulted with customers to aid selection and purchase of products that met needs.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
Sales Consultant
Country Hearth and Fireplace
Dartmouth, Nova Scotia
1998 - 2006
- Ability to read basic construction or architectural drawings (preferred).
- Technical aptitude
- Comfort discussing technical details and learning complex product information.
- Work closely with project managers, installers, and contractors to verify measurements, site requirements, and logistics.
- Maintain an up-to-date understanding of fireplace models, fuel types, venting systems, clearances, safety regulations, and energy-efficiency considerations.
- Create accurate estimates and sales orders, ensuring proper documentation for installation teams.
Education
Business Administration And Marketing
NSCC
Dartmouth, NS 09.1996 - 05.1998
Some College (No Degree) - English Literature
St Marys University
Halifax, NS 09.1993 - 05.1995
Skills
- Resource allocation
- Inventory management
- Logistics coordination
- Customer satisfaction
- Problem solving
- Sales background
- Customer relationship management
References
References available upon request.
Timeline
Operations Manager
Heritage Hearth Products
07.2022 - Current
Manager
Mary Janes
10.2018 - 06.2022
Sales Consultant
Atlantic Stoves & Fireplaces
08.2007 - 03.2011
Business Administration And Marketing
NSCC
09.1996 - 05.1998
Some College (No Degree) - English Literature
St Marys University
09.1993 - 05.1995
Sales Consultant
Country Hearth and Fireplace
1998 - 2006