Danielle Bremner
San Diego,CA
Summary
Dynamic healthcare operations leader with over three years of experience in building and scaling a member-facing service organization within multi-state behavioral health environments. Proven track record of leading a high-performing remote team to achieve exceptional enrollment performance, service quality, SLA adherence, and revenue-aligned outcomes. Expertise in designing robust operational infrastructures, including workflows, and performance frameworks that drive sustainable growth. Collaborative partnerships with Clinical, Product, Revenue Cycle, and Executive leadership ensure alignment of care delivery processes with member experience, compliance standards, and financial objectives.
Overview
4
4
years of professional experience
Work History
Manager of Admissions
Affect Therapeutics
05.2024 - Current
- Managed admissions operations for a behavioral healthcare program, ensuring accurate intake documentation and case management within CRM and EHR systems while coordinating closely with clinical teams to facilitate admissions, discharge planning, and referrals to higher levels of care.
- Utilized data-driven insights to support teams in achieving professional growth and operational success.
- Analyzed admissions data to identify trends and opportunities for targeted training and process improvement.
- Through targeted coaching and process optimization, I have increased intake attendance from under 50% to nearly 60% in less than two years.
- Established relationships with external partners to expand outreach initiatives.
- Identified and executed automation opportunities and efficiency improvements aligned with company OKRs, increasing average monthly enrollment per admissions consultant by over 20% in less than two years.
- Driven cross-functional collaboration to enhance product development and workflow optimization.
- Interviewed, trained, and onboarded new hires while providing strategic coaching and ongoing support.
- Developed and maintained training materials and educational resources to ensure seamless knowledge sharing across teams.
Treatment Consultant
Affect Therapeutics
03.2023 - 05.2024
- Managed over 50 outbound calls per day in addition to high volume of inquiries via text, and email from prospective members with urgency and empathy.
- Exceeded enrollment expectations and was a top tier performer, promoted to leadership within a year of being hired.
- Utilized motivational interviewing techniques to assess individual needs and determine eligibility for treatment.
- Collaborated closely with counselors and clinical staff to deliver compassionate, nonjudgmental support to diverse clients.
- Maintained in-depth knowledge of program criteria to guide members through the enrollment process.
Private Instructor
Day Prep Academy
01.2022 - 03.2023
- Provided one-on-one instruction in multiple subjects for students with high academic and social-emotional needs.
- Designed and revised lesson plans aligned with student-centered and differentiated learning strategies.
- Set and executed weekly, monthly, and quarterly academic goals to meet student objectives.
- Communicated progress and outcomes with parents and students to foster engagement and accountability.
Education
Master of Education - Education
University of San Diego
San Diego2011
Bachelor of Science - Ecology, Behavior, and Evolution, Philosophy
University of California, San Diego
San Diego, CA2004
Skills
- Enrollment Strategy & Conversion Optimization
- Operational Infrastructure & Process Design
- Revenue-Aligned Outcomes & Growth
- Quality Assurance & Workflow Standardization
- Remote Team Leadership & Workforce Planning
- Team Alignment & Stakeholder Collaboration
- Performance Oversight & Accountability Systems
- Training Development & Coaching Frameworks
- Patient Engagement & Retention Strategy
- EHR / EMR Systems: Healthie
- HRIS & Recruiting Systems: Justworks, Greenhouse
- Reporting & Operational Analytics: Metabase, Mixpanel
- Project Management & Workflow Systems: Jira, Confluence
- Automation & AI Tools: ChatGPT, Microsoft Copilot, Claude, Gemini, n8n
Accomplishments
- Enterprise Admissions Function Development: Scaled a remote admissions team to nearly double its size in less than two years while developing a comprehensive training program and centralized knowledge base to reinforce operational accountability and sustainable growth.
- Performance Improvement: Implemented workflow improvements and coaching strategies that increased average monthly consultant enrollments by 42% within one year.
- Enrollment Attendance Performance Improvement: Redesigned intake workflows and outreach strategies, increasing initial appointment attendance rates from 50% to 65%.
- Accelerated Leadership Advancement in High-Growth Environment: Promoted from Admissions Consultant to Admissions Manager during a period of rapid multi-state expansion, broadening responsibilities across operations, process optimization, and team leadership.
Timeline
Manager of Admissions
Affect Therapeutics
05.2024 - Current
Treatment Consultant
Affect Therapeutics
03.2023 - 05.2024
Private Instructor
Day Prep Academy
01.2022 - 03.2023
Master of Education - Education
University of San Diego
Bachelor of Science - Ecology, Behavior, and Evolution, Philosophy
University of California, San Diego