DANIELLE BANKS
Etobicoke,ON
Summary
Long history of customer/employee connections. Instrumental in keeping places of employment running smoothly. Understand how to market and maximize sale of products efficiently. Strong understanding of retail and food service operations. Ability to minimize stress while working in high pressure situations. Focus on problem solving. Well organized and dependable. Work well with others.
Overview
6
6
years of professional experience
Work History
Server
Markland Wood Golf Club
04.2022 - Current
- Cultivated warm relationships with members
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Making sure service is fast, friendly and accurate.
Hostess
Fox and Johns
Toronto, ON
06.2021 - 08.2022
- Took reservations and take-out orders by phone, answered customer questions and informed of accurate wait times
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Helped clean up after customers
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier and Kitchen Employee
Brunos Fine Foods
Toronto, Ontario
09.2017 - 06.2022
- Helped customers complete purchases, answered the phones and helped customers find products
- Cooked, cleaned and packaged homemade and shipped products
- Discuss customer inquiries and concerns to find solutions
- Trained new employees.
Beer Vendor
St Ambroise Brewery
07.2019 - 07.2019
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Maintained routine communication with clients to assess overall satisfaction.
- Served customers specialty beers on tap
Sampler
Peelee Island Wine at LCBO
07.2019 - 07.2019
- Offered sample wine to individuals browsing the LCBO
- Knowledgeably (through self education) answered questions regarding the wine of the day
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
Bachelor of Arts Honours - Sociology With A Gender Studies Minor
Queens University
04.2022
Skills
- Customer and employee rapport
- Product marketing and selling
- Kitchen equipment operation and maintenance
- Cash handling knowledge
- Teamwork and Professionalism
- Interpersonal Communication
- Fast learner
- Multitasking and Prioritization
- Hard worker
Accomplishments
- Events Director of Queens Corporate Maritime Impact (2020)
- Activities - Played various levels of competitive hockey for the Etobicoke Dolphins organization from 2009 through 2018.
Timeline
Server
Markland Wood Golf Club
04.2022 - Current
Hostess
Fox and Johns
06.2021 - 08.2022
Beer Vendor
St Ambroise Brewery
07.2019 - 07.2019
Sampler
Peelee Island Wine at LCBO
07.2019 - 07.2019
Cashier and Kitchen Employee
Brunos Fine Foods
09.2017 - 06.2022
Bachelor of Arts Honours - Sociology With A Gender Studies Minor
Queens University
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