BELLAROSA ROMUALDEZ
Vancouver,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Dovetail
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for ultimate guest experience.
- Supported needs of 20 - 100 person wait staff who attended to specific needs of countless customers daily with social relevancy and intentionality
Manager
Homer Street Cafe Bar
04.2023 - 11.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics
Assistant Manager
Greta Bar
08.2021 - 04.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Administrative Assistant
Renfrew Chrysler
05.2019 - 11.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Night Manager
Joey Chinook
03.2018 - 05.2019
- Coached and developed staff to create high quality customer service
- Generated sales trends and projections for stakeholders.
- Managed 30 - 50 employees in delivering smooth, productive night shift operations
Barista
Starbucks, Marda Loop
08.2015 - 05.2018
- Maintained a clean and organized workspace for optimal productivity and safety
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
Shift Manager
Craft Beer Market
05.2016 - 05.2017
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally
- Promoted positive work environment through open communication and constructive feedback
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities
Hostess/Server/Bartender
Soho Bar and Grill
07.2009 - 08.2013
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Handled cash transactions accurately, contributing to balanced daily financial reports
Education
Bachelor of Science - Physical Anthropology
University of Calgary
Calgary, AB04.2018
Bachelor of Science - Archeology
University of Calgary
Calgary, AB04.2018
Associate of Arts - Photography
University of Calgary
Calgary, AB05.2017
Associate of Science - Physical Anthropology
University of Calgary
Calgary, AB06.2016
Skills
- Recruiting and Interviewing
- Employee Scheduling
- Product and Service Knowledge
- Cost Reduction
- Task Delegation
- Employee Performance Evaluations
- Sales Strategies
- Team Motivation
- Customer Rapport
- Beginner knowledge in Quickbooks
- Adept in Microsoft Word and Excel
- Staff Development
Volunteer Experience
- Calgary Zoo, Animal and Customer Care, 08/2019, 07/2022
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Spanish
Elementary
Certification
- Certified, Serving it Right
- PADI, Open Water Certification
Timeline
Server
Dovetail
12.2023 - Current
Manager
Homer Street Cafe Bar
04.2023 - 11.2023
Assistant Manager
Greta Bar
08.2021 - 04.2023
Administrative Assistant
Renfrew Chrysler
05.2019 - 11.2020
Night Manager
Joey Chinook
03.2018 - 05.2019
Shift Manager
Craft Beer Market
05.2016 - 05.2017
Barista
Starbucks, Marda Loop
08.2015 - 05.2018
Hostess/Server/Bartender
Soho Bar and Grill
07.2009 - 08.2013
Bachelor of Science - Physical Anthropology
University of Calgary
Bachelor of Science - Archeology
University of Calgary
Associate of Arts - Photography
University of Calgary
Associate of Science - Physical Anthropology
University of Calgary
- Certified, Serving it Right
- PADI, Open Water Certification
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