Daniella Bozzo-Lewis

• Evaluate the extent of the disability by interviewing or writing to the applicant, the employer, physicians and other medical service providers, and manage the disability file by continuously evaluating all additional medical information.
• Conducted thorough investigations into clients'' work history, determining eligibility for disability benefits in each case.
• Reduced claim processing time by streamlining case management procedures and utilizing effective communication channels.
• Facilitated clear communication between clients, healthcare providers, and legal representatives for seamless case management experience.
• Conducted comprehensive case evaluations to make informed decisions on claim approvals or denials, ensuring compliance with policy guidelines.
• Monitored ongoing cases for potential fraud indicators, conducting thorough investigations when necessary to protect company assets.
• Collaborated with healthcare professionals for accurate assessment of medical documentation, resulting in precise determination of benefit eligibility.
• Developed customized return-to-work plans for clients, facilitating their successful reintegration into the workforce.
• Adhere to service level agreements associated with policy holder claims.
• Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
• Developed comprehensive case management plans for clients, resulting in improved outcomes and client satisfaction.
• Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies.
• Oversaw successful transitions from short-term disability claims to long-term ones when necessary, ensuring continuity of care for clients facing extended periods out of work due to disabilities.

Participated in a Mental Health Mentoring Program from

January 4, 2020 - July 20, 2020.

Participated in a Disability Consultant Mentoring Program from November 9, 2023 to December 15, 2023

• Certified Orthotic Clinician.
• Certified Ergonomist.
• Performs gait scan analysis and biomechanics evaluations for orthotic devices and footwear services.
• Involved with nutritional consultation programs including weight loss or weight gain.
• Instructs Boot Camp style fitness classes.
• Provided primary care to employers i.e Post-offer health reviews, determining fitness to work.
• Facilitated early and safe return to work programs in the province of Ontario.
• Managed a caseload including maintaining current file notes and contact with all parties involved in the rehabilitation process.
• Reviewed work restrictions/modifications and established modified work programs for non-occupational and occupational illnesses/injuries.
• Provided ongoing communication to leaders/managers related to employee injuries.
• Communicated as required with the applicable Workers' Compensation Boards.
• Collaborated with and acted as a resource to key stakeholders in the development and maintenance of OH&S Programs.
• Performed ergonomic risk assessments and provided recommendations for suitable modifications and/or safety prevention initiatives.
• Performed and validated physical demands analyses which were used to benchmark both active treatment programs and ESRTW (Early Safe Return To Work) programs.
• Ensured that the organization's ESRTW program was implemented within the provincial legislative requirements towards reducing the financial burden to the company.
• Performed at home ergonomic evaluations including detailed recommendations of independent needs or assistive devices required.
• Performed job site coaching and work readiness programs.
• Designed, developed and delivered fitness counseling and exercise programs.
• Designed, developed and delivered rehabilitative exercise programs.

• Wallscape Wallpapering is a premier wallpaper installation company.
• We offer professional wallpaper removal and installation services of virtually any type of paper.
• Managed day-to-day business operations.
• We pride ourselves on the level of integrity, accuracy and professionalism given to every job we do.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Manage and monitor employee illness' and injuries, STD and LTD claims.
• Ensure policies and procedures meet the case law requirements while supporting the rights of employers to establish attendance management protocols.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
• Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
• Facilitated regular team meetings focused on problem-solving discussions that led to practical solutions.
• Provide early intervention with the employee to ensure appropriate medical intervention to resolve the issues that lead to the absence.

• Reported to, and worked under the direction of the Coordinator of Occupational Health Services, as an Abilities Case Administrator
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.