Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heena Mangnani

WATERLOO,ON

Summary

Disability Case Manager/Return to work coordinator with proven experience in managing health office functions, WSIB, EI, functional analysis, presentations, MS office. A strong expertise in planning and designing safe and achievable gradual return to work plans of varied length and functional abilities. Expertise in functional analysis (restrictions and limitations pertaining to occupation) by communicating with treatment providers and plan sponsors.

Overview

6
6
years of professional experience

Work History

Disability Case Manager

Sun Life Financial
08.2022 - Current
  • Evaluated client progress regularly, adjusting case management plans as needed to optimize results.
  • Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
  • Implemented an efficient system for tracking client milestones, ensuring timely interventions and follow-ups when necessary.
  • Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
  • Trained new disability case managers on company policies, procedures, and best practices, contributing to a knowledgeable workforce.
  • Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.

Patient Services Associate

Faraawi Medicine Corporation
08.2021 - 08.2022
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Resolved customer complaints using established follow-up procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Addressed any discrepancies in billing statements quickly and thoroughly so that patients could better understand their financial responsibilities.
  • Supported practice growth through effective marketing materials distribution and online presence management initiatives.
  • Educated patients on available services and resources within the facility, promoting overall health and wellbeing.
  • Coordinated referrals to specialists, further enhancing the level of comprehensive care offered to patients.

Patient Services Representative

Cambridge Memorial Hospital
01.2021 - 07.2021
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for each patient, improving overall health outcomes.
  • Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
  • Contributed to team efforts in achieving quality assurance benchmarks related to patient services processes.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Health Care Assistant

ParaMed Home Health Care
10.2020 - 01.2021
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
  • Observed patient skin conditions and reported findings to registered nurse.

Health Unit Coordinator

Dr. Balchandani’s Clinic (Private Clinic)
09.2018 - 08.2020
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Streamlined administrative processes by implementing new organization systems for physical and digital documents.
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.

Education

Ontario Post Graduate Certificate - Healthcare Administration And Service Management,

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08.2020

Bachelor of Science - Health And Community Services

Sardar Patel University
India
07.2018

Skills

  • Knowledge of best practices in Disability management
  • Strong Organization
  • Client Advocacy
  • Deep understanding of workplace safety and Insurance act, Occupational Health and Safety act & Employment Insurance act
  • Budget Administration
  • HIPPA and CMA guidelines
  • Ontario Human Rights Code with the ability to communicate the legislative relevance to work practices
  • Proficiency in MS Office applications (Outlook, Word, Excel, and Power Point)

Timeline

Disability Case Manager

Sun Life Financial
08.2022 - Current

Patient Services Associate

Faraawi Medicine Corporation
08.2021 - 08.2022

Patient Services Representative

Cambridge Memorial Hospital
01.2021 - 07.2021

Health Care Assistant

ParaMed Home Health Care
10.2020 - 01.2021

Health Unit Coordinator

Dr. Balchandani’s Clinic (Private Clinic)
09.2018 - 08.2020

Ontario Post Graduate Certificate - Healthcare Administration And Service Management,

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Health And Community Services

Sardar Patel University

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Heena Mangnani