Danieli Scotti Tysel
Fullerton
Summary
Detail-oriented Order Management Specialist with a strong focus on operational workflows and team collaboration. Experienced in managing customer interactions and addressing order discrepancies, leading to enhanced service quality and streamlined processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Management Specialist
CalFresh Produce
Bell, CA
11.2025 - Current
- Streamlined order processing and management to ensure prompt fulfillment of customer requests.
- Engaged with team members to address order discrepancies, ensuring enhanced service quality for customers.
- Leveraged order management software to monitor inventory levels and enhance operational workflows.
- Collaborated with vendors to ensure timely shipment coordination and effectively address supply chain concerns.
Relationship Banker
Bank of America
Tustin, CA
09.2024 - 11.2025
- Managed client interactions regarding account inquiries and transaction requests, ensuring a positive customer experience.
- Provided comprehensive education on banking products and services to empower informed decision-making.
- Facilitated efficient processing of loan applications and account openings to uphold regulatory standards.
- Analyzed and optimized customer service processes in collaboration with team members to boost workflow effectiveness.
Customer Support Specialist
FedEx Office
Brea, CA
04.2022 - 08.2024
- Addressed customer inquiries and issues with a focus on delivering exceptional service and support.
- Implemented onboarding processes for new team members, focusing on customer support protocols and effective use of software tools.
- Refined order processing workflows to enhance operational efficiency and ensure precise order fulfillment.
- Managed customer interaction tracking through CRM systems to facilitate improved follow-up processes.
Operations Assistant
UPS Freight
Placentia, CA
03.2021 - 02.2022
- Analyzed and improved daily operations to guarantee timely and effective freight shipment dispatch.
- Oversaw inventory control processes to maintain optimal stock levels and availability.
- Executed initiatives to streamline operations and elevate team efficiency.
- Delivered targeted training sessions to equip new team members with essential knowledge of operational protocols and safety standards compliance.
Education
Administration of Justice
Fullerton College
Fullerton, CA02-2028
Skills
- Order fulfillment coordination
- Invoicing management
- Experience with ERP solutions
- Warehouse operations
Accomplishments
- Documented and resolved account management issues, which led to customer satisfaction.
- Achieved an increase on foot traffic and client interest on opening accounts by leveraging holistic client meetings with focus on targeted client care.
- Achieved profitable results by completing and fulfilling orders with accuracy and efficiency.
- Achieved increase on productivity through effectively helping team members understanding the importance of their functions, while focusing on the targeted needs to improve at their tasks.
Certification
- Relationship Banker, with written and verbal Portuguese proficiency license through Bank of America.
Languages
Spanish
Full Professional
English
Native or Bilingual
Portuguese
Native or Bilingual
Interests
- Enjoy participating in martial arts for overall physical and mental well-being
- Mindfulness Practices
- Team Sports
- I participate in a variety of outdoor recreational activities
- Volunteering
- Hiking
- Running
Timeline
Order Management Specialist
CalFresh Produce
11.2025 - Current
Relationship Banker
Bank of America
09.2024 - 11.2025
Customer Support Specialist
FedEx Office
04.2022 - 08.2024
Operations Assistant
UPS Freight
03.2021 - 02.2022
Administration of Justice
Fullerton College