Alicen Greer
Calgary,AB
Summary
Accomplished Operations Manager with a proven track record at Charge Solar, enhancing operational efficiency and customer satisfaction. Expert in order process management and warehouse operations, demonstrated through streamlined supply chain coordination and effective team leadership. Achieved significant improvements in order fulfillment accuracy and efficiency, leveraging ERP systems and data entry skills.
Overview
11
11
years of professional experience
Work History
Order Management Specialist
Charge Solar
09.2020 - Current
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
Operations Manager
Charge Solar
06.2015 - 09.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Warehouse Worker
HES PV
12.2013 - 06.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 90 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Business Administration
Keyano College
Fort McMurray, AB05-2009
Skills
- Order process management
- Warehouse flow
- ERP Systems
- Invoicing and Billing
- Shipping procedures
- Warehouse Operations
- Order Fulfillment
- Purchase Order Management
- International shipping
- Returns processing
- Database Management
- Supply Chain Coordination
- Data entry skills
Languages
English
Professional Working
Accomplishments
- Supervised team of 3-5 staff members.
- Opened new office/warehouse location
- Implemented processes and procedures still in use today
Timeline
Order Management Specialist
Charge Solar
09.2020 - Current
Operations Manager
Charge Solar
06.2015 - 09.2020
Warehouse Worker
HES PV
12.2013 - 06.2015
Business Administration
Keyano College
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