Daniel Gregory Baizabal Martinez
MERCHANDISEUR
Montreal,Québec
Summary
Productive Call Center Representative with one years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
3
3
Languages
Work History
MARCHANDISEUR
LA FERME GROVER
MONTREAL , CANADA
2024.04 - Current
- Worked effectively in fast-paced environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Call Center Representative
TELEPERFORMANCE
Veracruz, Mexico
12.2022 - 09.2023
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Provided translation assistance for customers with limited English proficiency.
- Educated customers on how best utilize their purchased products or services.
Education
BBA -
UNIVERSIDAD DE ORIENTE
08-2021
GED -
ICYTEM
05-2018
Skills
- Safety Procedures
- Flexible and Adaptable
- Facilities Maintenance
- Repair and Maintenance
- Call Control
- Data Entry
- Payment Processing
- Customer Service
- Customer Support
- System Documentation
Languages
English
Limited
French
Elementary
Spanish
Professional
Timeline
MARCHANDISEUR
LA FERME GROVER
2024.04 - Current
Call Center Representative
TELEPERFORMANCE
12.2022 - 09.2023
BBA -
UNIVERSIDAD DE ORIENTE
GED -
ICYTEM
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