Daniela Beltran
Stanhope,Canada
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Finance Manager
KOSHER HOUSE - Restaurant
- Managing restaurant purchasing, inventory and finances, as well as staffing
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Reviewed documentation and identified financial discrepancies where applicable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Waitress
TAZZ BAR-RESTAURANT
- Customer service
- Deliver top quality food and service to all guests
- Work collaboratively with all staff
- Learn of areas of the restaurant and group as a
- Promote and implement to the help and safety procedures.
Server
Carr's Oyster Bar
05.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- knowledge about oysters, growth, types of oysters, oyster shuck (200-300 per day)
Expo (Seasonal)
Fin Folk Food
05.2023 - 09.2023
- Built and established positive relationships with patrons, team members and supervisors.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Delivered information and details of interest about facility to visitors.
Assistant Manager / Shift Manager
ECLIPSE - Retail Store
03.2022 - 06.2023
- Manage the schedules and calendars of the CEO and other senior executives
- Coaching, mentoring and motivating team members to help drive sales while delivering exceptional customer service
- Recruiting, supervising and developing new staff members
- Handle confidential information and documents with discretion and maintain their proper organization.
Barista & cashier
THE GALLERY - Coffee shop
09.2021 - 12.2021
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Marketing and Advertising managment -
HOLLAND COLLEGE
Charlottetown, PEI05.2023
Bachelor's degree in Journalism -
PALERMO UNIVERSITY
03.2018
Skills
- Marketing
- Cashiering
- Account Management
- Event Planning
- Coffee Experience
- Restaurant Management
- Business planning
- Supply inventory control
- Customer service
- Mindfull course
- Finance management
- Staff Training
Certification
- Driver's license
- POS system knowledge
- Responsible beverage service
- Photoshop
- Google Analytics Certification
- Microsoft Excel
- First Aid Certificate
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Additional Information
-Driver's license
-POS system knowledge
-responsible beverage service certification
-Photoshop
-Google Analytics Certification
-Microsoft Excel
-First Aid Certificate
Skills
- Marketing
- Cashiering
- Account Management
- Event Planning
- Coffee Experience
- Restaurant Management
- Business planning
- Supply inventory control
- Customer service
- Mindfull course
- Finance management
- Staff Training
Timeline
Server
Carr's Oyster Bar
05.2023 - 11.2023
Expo (Seasonal)
Fin Folk Food
05.2023 - 09.2023
Assistant Manager / Shift Manager
ECLIPSE - Retail Store
03.2022 - 06.2023
Barista & cashier
THE GALLERY - Coffee shop
09.2021 - 12.2021
Finance Manager
KOSHER HOUSE - Restaurant
Waitress
TAZZ BAR-RESTAURANT
Marketing and Advertising managment -
HOLLAND COLLEGE
Bachelor's degree in Journalism -
PALERMO UNIVERSITY
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