Daniela Simone

· Manage customer accounts to secure customer satisfaction and repeat business

· Meeting with existing and prospective architects and designers to source and specify materials for current and upcoming projects

· Developing and maintaining comprehensive understanding of products, services and competitors to enhance sales presentations

· Developing and implementing sales strategies to increase profits

· Specifying materials for multi-residential, commercial, hospitality and institutional projects

· Creating and implementing professional sales presentations and lunch and learns to effectively demonstrate product features and competitive advantages

· Maintaining consistent communication and relationships with a client list of 60+ architectural and design firm

• Created professional sales presentations and lunch and learns to effectively demonstrate product features and competitive advantages
• Maintained consistent communication and relationships with a client list of 60+ architectural and design firms

• Part of the large loss residential team
• Liaison between homeowners, structural engineers, trades and project management to plan, draw and execute structural amendments, electrical reflected ceiling plans, kitchen design, bath design, and space planning
• Sourced and selected all finishes and fixtures for restoration and private custom residential projects
• Managed and upkept selection and fixture database and communicated information to pertinent team members
• Worked directly with trades to coordinate approved materials
• Participated in sales presentations to potential corporate clients to procure new business
• Daily correspondence via email and telephone with clients, trades and industry professionals
• Writing of design blog posts for social media

• Full service design associate specializing in small to large scale residential renovations including kitchen, bath, structural and mill work design
• Facilitated projects from concept to completion with a high attention to detail
• Worked one on one with homeowners to create a design, select and quote all pertinent finishes, complete full scope of work and quote all corresponding trades
• Prepared proposals and secured sales of material and trades for all projects
• Project managed renovations from demolition to completion, managed trades and all deliveries, daily correspondence with clients and frequent site visits
• Worked closely with trades, structural engineers and design industry representatives
• Managing daily scheduling, deadline completion and project timelines
• Kept up to date on the latest trends and market interest in the design industry
• Daily correspondence via email and telephone with clients, trades and industry professionals

• Providing optimal customer experience with a knowledgeable sales approach
• Sourcing product, assisting clients and follow through from point of sale to post delivery
• Ranked in top 3 sales associates in Canada during entirety of employment
• Managing and accepting weekly incoming and outgoing shipments
• Promoted from sales associate to Assistant Manager after 8 months with the company
• Responsible for managing and scheduling a staff of 8 sales associates and 3 warehouse employees

• Daily interactions with new and existing clients
• Front desk administration including new customer input, booking and tracking orders, processing work orders and payments
• Correspondence with clients via telephone and email
• Inventory control of all new and existing products and machinery
• Assisting in office, workshop and break room maintenance