Daniela Ramos-Simpson
Toronto,ON
Summary
Highly versatile and motivated professional with background across diverse industries including medical, aviation and hospitality. Successfully completed certificates related to Project Management and Lean Six Sigma. Enthusiastic in utilizing communication, problem-solving and organizational skills in order to support organization's goals. Previous experience executing project tasks and meeting deadlines in team setting environments and eager to utilize these skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
Flair Airlines
11.2021 - Current
- Used personal customer service skills when addressing passengers' needs inflight.
- Ensured safety of customers onboard aircraft and promptly responded to conflicts and medical emergencies.
- Assisted in instructing new flight attendants on procedures and service duties.
Administrative Assistant (Part-Time)
Medcentra
03.2021 - Current
- Responsibilities include: processing medical files, liaise with hospitals, booking of patients and billing.
- Generated month end reports and prepared PowerPoint presentations.
- Assisted in marketing via social media and ads to promote organization and educate public.
Sales Associate
Hudson's Bay Company
10.2018 - 09.2020
- Engaged with customers to effectively build rapport and lasting relationships by providing one-on-one friendly service.
- Ability to direct customers to merchandise while operating cash registers, financial transactions and reaching daily sales quotas.
- Supported training and development of new associates within given sales departments.
Caterer
Word of Mouth Catering
06.2017 - 03.2020
- Promptly handled set up and takedown of venue space alongside catering equipment for 3 private events per month.
- Attended to guest's needs for duration of event; serving food and beverages while adhering to food and personal safety protocols.
Food Server
Saggio Italian Eatery & Espresso Bar
06.2016 - 11.2018
- Interacted with customers to provide prompt and courteous service while collecting vital feedback to improve operations.
- Multi-roles included: food preparation, server, chaser, cleaning and resetting tables.
Junior Legal Secretary
Pomer & Boccia Professional Corporation
06.2016 - 09.2017
- Supported team of three attorneys in practice of Family & Business Law.
- Aided firm staff with preparation of legal documents and revising reports.
- Improved overall organizational system to facilitate a more functional work environment.
Receptionist
Bedford Medical Clinic
10.2016 - 12.2016
- Seasonal/On-Call Assistance.
- Roles included greeting patients, scheduling appointments, organizing calendar and locating and filing patient records.
- Managed multiple tasks and met time-sensitive deadlines
Education
Bachelor of Arts - Criminology
Toronto Metropolitan University (TMU)
Toronto, ON05.2022
High School Diploma -
Lawrence Park Collegiate Institute
06.2018
Skills
- Proficiency in Windows (Microsoft Word, Excel, PowerPoint)
- Organizational skills
- Team oversight
- Conflict management
- Articulate & Communicative
- Client Relations
- Adaptability to New Environments
- Time-Management
- Public Speaking
Certification
- International Project Management Certificate from University of Toronto Continuing Education.
- Lean Six Sigma Certificate from the University of Toronto Continuing Education.
- Canadian Red Cross Certification (First Aid & CPR/AED).
- Portuguese A.1. Certification from the Universidade de Aveiro.
Additional Information
English - Native
Portuguese - Professional Working Proficiency
French - Limited Working Proficiency
Timeline
Flight Attendant
Flair Airlines
11.2021 - Current
Administrative Assistant (Part-Time)
Medcentra
03.2021 - Current
Sales Associate
Hudson's Bay Company
10.2018 - 09.2020
Caterer
Word of Mouth Catering
06.2017 - 03.2020
Receptionist
Bedford Medical Clinic
10.2016 - 12.2016
Food Server
Saggio Italian Eatery & Espresso Bar
06.2016 - 11.2018
Junior Legal Secretary
Pomer & Boccia Professional Corporation
06.2016 - 09.2017
Bachelor of Arts - Criminology
Toronto Metropolitan University (TMU)
High School Diploma -
Lawrence Park Collegiate Institute
Similar Profiles
Shalu SharmaShalu Sharma
Customer Service Representative Team Lead at Flair Airlines/ Porter AirlinesCustomer Service Representative Team Lead at Flair Airlines/ Porter Airlines
Rakshit PatelRakshit Patel
Flight Dispatcher 705-Airline Ops at Flair AirlinesFlight Dispatcher 705-Airline Ops at Flair Airlines
Michael BlackwellMichael Blackwell
Manager, Inflight Training at Flair AirlinesManager, Inflight Training at Flair Airlines
Shivani ThakorShivani Thakor
Accounts Payable Analyst at Flair AirlinesAccounts Payable Analyst at Flair Airlines
Jordan RendellJordan Rendell
Account Executive at ArjoAccount Executive at Arjo