Daniela Victoria Perez Martinez
Calgary,Canada
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Demonstrates excellent customer service, problem-solving, and communication skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Commercial Assistant, Administrative Secretary and Cashier/treasury Manager
Industrias Pugliese S.A. (PSA)
09.2019 - 12.2022
- Commercial Agenda Management (events, inductions and training)
- Speaker at company trainings and events in the NW Region of Argentina (Salta, Jujuy, Tucumán)
- Collaborator on Marketing, after-sales and Logistics
- Working with all teams.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Shop Manager/Independent Co-Owner of Franchise
Muzi Candy Store
07.2015 - 09.2019
- Business Manager and Administration
- Finance Manager, Hiring and Human Resource Manager
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed vendor network of contacts to drive down costs and increase revenues.
- Introduced cost-saving initiatives to reduce losses and increase profit margin..
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Shop Manager, Service to Clients, Finance Manager
Balloon City
12.2012 - 03.2015
- Administration of Company Audits, store branch auditor PORTAL ROSARIO SHOPPING
- Execution and management of stock, daily controls
- Business Planning and Organization
- Team Manager and planner, delegating responsibility to team members
- Market analysis, personalized attention to clients, and analysis of competitor activities
- Strategy Manager of business model proposals and implementation to increase sales.
Marketing Assistant
Magus Imprenta Digital
01.2012 - 07.2013
- Generated leads through phone calls, emails and face-to-face interactions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Education
International Yoga Teacher Training (1OO RYS) -
Emiliano Crivellari – Escuela de Yoga & Ayurveda
Technical Degree in Cosmiatry & Cosmetology -
Universidad Nacional del Litoral
Secondary School: Humanities, Social Sciences, Specialization in Tourism -
Colegio Secundario Gral. Manuel Belgrano n 5095
Middle Years Program and Primary school -
Colegio Nuestra Señora Del Huerto
Personal training Instructor Course -
Amicci Escuelas
01.2015
Skills
- Critical Thinking
- Food Handling
- Active Listening
- Sales Expertise
- Stocking and Replenishing
- Retail Sales Customer Service
- Customer Relations
- Service Standard Compliance
Personal Information
Nationality: Argentine
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Commercial Assistant, Administrative Secretary and Cashier/treasury Manager
Industrias Pugliese S.A. (PSA)
09.2019 - 12.2022
Shop Manager/Independent Co-Owner of Franchise
Muzi Candy Store
07.2015 - 09.2019
Shop Manager, Service to Clients, Finance Manager
Balloon City
12.2012 - 03.2015
Marketing Assistant
Magus Imprenta Digital
01.2012 - 07.2013
International Yoga Teacher Training (1OO RYS) -
Emiliano Crivellari – Escuela de Yoga & Ayurveda
Technical Degree in Cosmiatry & Cosmetology -
Universidad Nacional del Litoral
Secondary School: Humanities, Social Sciences, Specialization in Tourism -
Colegio Secundario Gral. Manuel Belgrano n 5095
Middle Years Program and Primary school -
Colegio Nuestra Señora Del Huerto
Personal training Instructor Course -
Amicci Escuelas
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