Daniela Delascio
Milton,ON
Summary
Dynamic Assistant Manager with a proven track record at Queensbury Dental. Expert in Electronic Health Record Management, insurance billing, and accounting complemented by attention to detail. Fluent in Spanish and English and demonstrates a remarkable ability to resolve patient problems quickly and in a timely manner.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager Assistant
Queensbury Dental
09.2021 - Current
- Oversaw the daily operations of a busy dental office, including scheduling, billing and filing insurance claims and predeterminations.
- Prepared reports to track outstanding claims and payments.
- Managed transition from paper charts to digital health records.
- Organized and trained new front desk employees.
- Improved operating efficiency by up to 90% by managing dentist and hygienists schedules appropriately, reducing downtime and loss of production.
- Collected over 3 years worth of overdue co-payments from patients and reduced the AR by more than half in the first year working there.
- Audited all charts every morning and noted all outstanding treatments and issues and presented findings to Dentists and Hygienists allowing for a smoother day.
- Coordinated with various specialists appointments and referrals for patients and collected the post treatments responses and had the Dentist review them prior to being filed.
- Ensured patients had care calls after extensive dental treatment, and allowed the patients to speak to Dentist if they had any concerns or issues following surgeries/ treatments.
- Prepared any necessary prescriptions prescribed by Dentist and have the prescription faxed or phoned in to their Pharmacist of choice.
- Increased customer service success rates by quickly resolving issues.
Chiropractic Assistant
Clearview Chiropractic Clinic
09.2023 - 09.2024
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted Chiropractor with patient care during treatment sessions.
- Educated patients on various aspects of Chiropractic care including exercises to perform at home post chiropractic care.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Sales Associate
Tory Burch
05.2022 - 10.2022
- Prepared merchandise for the sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Maintained a calm demeanor and professionally managed high-stress situations.
- Cultivated relationships with new and existing customers to drive sales.
- Achieved sales targets by coaching the beauty team members with creative presentations and sale techniques.
Sales and Marketing Intern
Drive Management Group
05.2019 - 08.2019
- Collaborated with the marketing team and sales teams to uncover and pursue expansion opportunities.
- Developed sales leads prospected from advertiser-based referral streams in support of business efforts.
- Participated in sales calls and meetings to gain firsthand experiences in the sales process.
- Maintained confidentiality of customer and business information to prevent data breaches.
Education
Bachelor of Commerce - Marketing Management - Marketing Management
University of Guelph
Guelph, ON12-2023
Skills
- Electronic Health Record Management
- Paradigm software, Entivio, Atlas and Review wave
- Insurance billing
- Medical terminology proficiency
- Empathy and Compassion
- Attention to detail
- Team player
- Responsible
- Language fluent in Spanish
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- WHIMIS
- CPR and First AID
Timeline
Chiropractic Assistant
Clearview Chiropractic Clinic
09.2023 - 09.2024
Sales Associate
Tory Burch
05.2022 - 10.2022
Office Manager Assistant
Queensbury Dental
09.2021 - Current
Sales and Marketing Intern
Drive Management Group
05.2019 - 08.2019
Bachelor of Commerce - Marketing Management - Marketing Management
University of Guelph
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