Daniel Wilson
Santa Clara,CA
Summary
Motivated and community-minded professional with a strong background in customer service, mechanical operations, and logistics. Recognized for adaptability, teamwork, and problem-solving in fast-paced environments, with proven ability to maintain safety and efficiency under pressure. Dedicated to serving others through both professional roles and volunteer work, and committed to applying these skills toward a fire service career with Santa Clara City Fire Department.
Overview
4
4
years of professional experience
Work History
Customer Service Porter
Mercedes-Benz
07.2024 - Current
- Assist technicians by safely moving inoperable vehicles and performing test-drive diagnostics, building mechanical troubleshooting skills under pressure.
- Learned to manage flow and logistics across a busy service department, seeing over 200 clients a day, therefore strengthening adaptability and teamwork.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions. Ensure courtesy vehicles are safe, clean, and ready.
Automotive Technician Apprentice
Runolfson Restoration
Santa Clara, CA
03.2024 - 07.2024
- Worked hands-on with around 15 Rolls-Royce, Bentley, and Jaguar vehicles, sharpening diagnostic accuracy and precision under strict standards.
- Learned the importance of safety, attention to detail, and quality assurance through customer-facing work.
- Gained confidence in communicating technical issues to clients in a clear, professional manner.
Equipment Manager
Bellows Plumbing, Heating & Electrical
05.2023 - 03.2024
- Implemented a staging process that cut setup time by 20%, showing initiative and problem-solving.
- Took ownership of fleet maintenance, ensuring safety and readiness of vehicles for crews.
- Supported job crews on-site, reinforcing adaptability and a team-first approach.
Parts Specialist
NAPA Auto Parts
Soquel, CA
02.2022 - 11.2022
- Built lasting client relationships by providing reliable service and accurate parts knowledge to hundreds of locals.
- Balanced deliveries, inventory control, and customer interaction in a fast-paced environment.
- Learned how to prioritize tasks, manage time efficiently, and stay composed under customer pressure.
Education
Associates in Science - Fire Technology
Mission College
Santa Clara, CA05.2025
Skills
- Teamwork & collaboration in high-pressure settings
- Mechanical aptitude & troubleshooting
- Logistics & resource management
- Strong communication & customer service
- Safety-first mindset
- Problem-solving and adaptability
- Time management and task prioritization
Accomplishments
Graduated with Magna Cum Laude
Founded my headlight restoration business
Boy Scouts of America Life Scout
Achieved employee of the quarter twice with Mercedes
Timeline
Customer Service Porter
Mercedes-Benz
07.2024 - Current
Automotive Technician Apprentice
Runolfson Restoration
03.2024 - 07.2024
Equipment Manager
Bellows Plumbing, Heating & Electrical
05.2023 - 03.2024
Parts Specialist
NAPA Auto Parts
02.2022 - 11.2022
Associates in Science - Fire Technology
Mission College
Community Service
Santa Cruz Wharf, Wharf Race Volunteer, Assisted participants and community members during one of the region’s largest events.
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