Laura SILVA
St. John's,NL
Summary
Dedicated & motivated to maintain customer satisfaction and contribute to company success. Reliable and driven to always learn something new.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE/CASHIER
MAMACITA MEXICAN RESTAURANT
ST.JOHNS, NL
01.2025 - 06.2025
- Assisting customers in taking orders at the cash register.
- Assisting kitchen staff in maintaining a clean workplace area.
- Washing dishes and prepping food.
- Greeted customers and provided friendly customer service.
- Stocking merchandise in the market area.
- Assisted customers with menu selections and special requests courteously.
- Complied with all health and safety regulations while performing job duties.
CUSTOMER SERVICE REPRESENTATIVE
INTEL COM
CORNER BROOK, NL
08.2024 - 12.2024
- Assisted delivery driver’s via various online platforms to ensure that each package was being accounted for and delivered on time.
- Collaborated with team members to improve service delivery strategies.
- Processed orders accurately using company-specific software systems.
- Managed customer interactions and resolved queries via telephone, direct contact, and electronic mail.
- Providing solutions regarding any parcel matter, offloading pallets with packages from trailers to warehouse.
- Performed scanning tasks for packages in warehouse.
- Basic data entry, product reports.
- Maintained cleanliness and organization of the warehouse.
SANITATION ASSOCIATE
ROYAL CANIN
GUELPH, ON
09.2022 - 09.2023
- Cleaning, vacuuming and disinfecting machinery such as Industrial Dryers, Coolers, BP’S, Shaker tables and screens, Elevators, Curcuma, Cyclones amongst other equipment at Royal Canin using industrial equipment.
- Power washing & disinfecting machinery parts.
- Sweeping/vacuuming and mopping of designated areas including stairs.
- During these cleans I was responsible to follow LOTO, WHMIS, CONFINED SPACE AWARENESS TRAINING & PROTOCOLS. (In which I was trained before entering the workplace).
- I was also trained to complete Titration when needed, use ride-on and walk-behind pressure washers/Zambonis to clean floors.
JANITORIAL CLEANER
ISS FACILITY SERVICES
GUELPH, ON
06.2022 - 08.2022
- Cleaned, sanitized and stocked designated workplace areas & restrooms.
- Performed thorough cleaning and sanitization of foot sanitizers adhering to LOTO protocol.
- Monitored workplace conditions and identified areas requiring minor repairs.
- Sustained cleanliness and safety standards for all cleaning equipment.
- Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
- Transport trash to disposal area at end of shift.
JANITORIAL CLEANER
NO FRILLS
LONDON, ON
10.2021 - 05.2022
- Maintenance of the store, including sweeping, using industrial floor scrubbers, and polishing.
- Maintenance cleaning of back storage areas, including freezer rooms, employee lunchrooms, washrooms, and offices.
- Managed waste disposal and recycling efforts throughout the facility.
- Conducted regular inspections to identify maintenance needs or safety concerns.
- Check restroom supplies levels; replenish supplies as needed.
CLEANER
ARCO
GUELPH, ON
08.2020 - 06.2021
- Performed power washing and disinfection of machinery components.
- Performed sweeping and mopping tasks in assigned areas, including staircases.
- Sanitizing designated areas during COVID-19.
- Adhered to LOTO, WHMIS, and confined space protocols during cleaning operations.
- Provided cleaning, vacuuming, and disinfecting services at Royal Canin using industrial equipment.
- Conducted regular inspections to identify areas needing attention or deep cleaning.
- Collaborated with team members to complete cleaning tasks efficiently.
GENERAL LABOUR
EDWARD’S TEMP SERVICES
LONDON, ON
02.2020 - 08.2020
- Inspected and packed raw chicken in large boxes for store orders.
- Prepared precise chicken cuts.
- Provided general labour support during busy periods.
- Hung frozen chicken on processing line.
- Performed evisceration process on poultry.
- Delivered comprehensive training to newly recruited staff.
- Ensured workstation was consistently organized and well-stocked.
ONLINE PACKER
JUST COZY
LONDON, ON
11.2019 - 02.2020
- Selected merchandise accurately for online orders in a fast-paced environment.
- Inspected products for quality and accuracy before packaging for shipment.
- Communicated with supervisors regarding inventory levels and stock discrepancies.
- Packed orders and shipped.
- Counted and assembled inventory.
- Sorted items systematically and ensured warehouse tidiness.
Education
Business Diploma -
Fanshawe College
London, ON01.2020
High School Diploma -
Catholic Central High School
London, ON01.2015
Skills
- Effective communication in conflict resolution
- Proficient in high-pressure settings
- Individual work and team collaboration
- Self-confidence
- Organization and creativity
- High work ethic, with a positive attitude
- Critical thinking
- Adaptability to workplace environment
- Shift flexibility
- Time management and proactive
- Ability to work under pressure
- Sanitation practices
- Attention to detail
- Health and safety compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
CUSTOMER SERVICE/CASHIER
MAMACITA MEXICAN RESTAURANT
01.2025 - 06.2025
CUSTOMER SERVICE REPRESENTATIVE
INTEL COM
08.2024 - 12.2024
SANITATION ASSOCIATE
ROYAL CANIN
09.2022 - 09.2023
JANITORIAL CLEANER
ISS FACILITY SERVICES
06.2022 - 08.2022
JANITORIAL CLEANER
NO FRILLS
10.2021 - 05.2022
CLEANER
ARCO
08.2020 - 06.2021
GENERAL LABOUR
EDWARD’S TEMP SERVICES
02.2020 - 08.2020
ONLINE PACKER
JUST COZY
11.2019 - 02.2020
Business Diploma -
Fanshawe College
High School Diploma -
Catholic Central High School