Daniel Tesfatsion
Kitchener,ON
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Canada Connect, Volunteer
YMCA
Kitchener, Ontario
01.2022 - 12.2022
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- assisted newcomers to have basic knowledge of Canadian culture, the community, and available resources
- helped newcomers to adjust, connect, and settle in their new community
Immigration Case Manager (Co-op)
Immiland
Montreal, QC
10.2022 - 11.2022
- Maintained up-to-date case records with case activity status.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Initiated and managed case files for immigration application
- Procured and verified appropriate documentation
- Maintained case files and data entry in a case management database
- Monitor and follow up with clients on all immigration applications in progress and completed
Content Support Specialist, (Co-Op)
ProNavigator
Kitchener, ON
07.2020 - 09.2020
- Used software for natural language processing, that helps insurance companies boost their operational efficiency
- Edited manuals for insurance companies and updated policy including clarifying information
- Updating policy, simplifying language, and clarifying information
- Communicated with management and performed other duties as needed
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Mennonite Central Committee
Kitchener, Ontario
01.2019 - 04.2019
- Supported organization through fundraising projects, helped organization reach 100% of its fundraising goal
- Accepted donations from donors, offer a sincere thank you and performed initial sort
- Helped to sort and price the high volume of housewares and furniture donations
Machine Operator Assembler
Kromet International
Cambridge, ON
08.2017 - 09.2018
- Read and understand blueprint, product specifications and tooling instructions to plan correct operational sequence and prevent materials waste.
- Operated multiple fabricated machines, including cutoff saws, shears, rolls, brakes, press and farming or spinning machines.
- Prepared machine for production processes by equipping with required tools and parts.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
Assembler (contract)
Rimowa North America Inc.
Cambridge, ON
04.2016 - 02.2017
- Assessed work for errors or compliance issues made corrections and modifications when necessary
- Planned and implemented well-organized assembly strategies to produce products conforming to design specification.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Refugee youth group facilitator
YMCA of Three Rivers
Kitchener, ON
06.2023 - Current
- Facilitated dialogue between participants, family and program workers to provide the best possible program and individualized program.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Developed programs and activities to help newcomers improve attitudes towards their new community.
- Strengthened academic, social and physical education program offerings for area youth.
- Conducted community workshops to promote different programs and educate the public on available services and collaborated with community members to develop and implement service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
Education
Diploma - Immigration Case Manager
Herzing College
Toronto01.2022
Diploma - Business Insurance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2021
Skills
- Computer Skills
- Interpersonal Skills
- Proficient with Microsoft Excel, Word, and PowerPoint
- Legal Case Management
- Problem-Solving
- Detail-Oriented
Languages
- English
- Amharic
- Arabic
- Tigrinya
Timeline
Refugee youth group facilitator
YMCA of Three Rivers
06.2023 - Current
Immigration Case Manager (Co-op)
Immiland
10.2022 - 11.2022
Canada Connect, Volunteer
YMCA
01.2022 - 12.2022
Content Support Specialist, (Co-Op)
ProNavigator
07.2020 - 09.2020
Customer Service Representative
Mennonite Central Committee
01.2019 - 04.2019
Machine Operator Assembler
Kromet International
08.2017 - 09.2018
Assembler (contract)
Rimowa North America Inc.
04.2016 - 02.2017
Diploma - Immigration Case Manager
Herzing College
Diploma - Business Insurance
Conestoga College Institute of Technology And Advanced Learning
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