Kayla Michelle Valencia

Versatile and bilingual (English/Spanish) customer service professional with a strong track record of success in both high-volume retail and specialized automotive call center environments. Proven ability to support major car dealerships across the US and Canada by managing complex vehicle maintenance schedules—including booking, rescheduling, and canceling service appointments—addressing recall questions, and handling professional email correspondence. Adept at managing daily grocery front-end operations, accurate cash handling, and store maintenance. A reliable communicator skilled at translating technical information and delivering a seamless customer experience in two languages.